Field Applications Specialist-Core Lab- Omaha, NE

Roche • Indianapolis, IN

1d • $69,600 - $129,200 • Remote

About The Position

The Field Applications Specialist is the primary scientific and technical representative for Roche systems in customer laboratories in the Core Lab space in the Omaha, Nebraska area. This field-based role provides on-site customer support throughout the product life cycle, including application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays. The position is remote and requires overnight travel, with travel expected to exceed 50% of the time and varying according to business and customer support needs. The ideal candidate resides in the Omaha area. A company car is provided; relocation benefits are not available.

The specialist builds collaborative customer relationships and helps laboratories optimize operations, implement assays, and interpret results. The role also partners with Roche colleagues and sales teams to support total solutions and pre-sales activities. The expected annual salary range for the Omaha primary location is $69,600–$129,200. Actual pay depends on experience, qualifications, geographic location, and other permitted job-related factors. A discretionary annual bonus may be available based on individual and company performance. The position qualifies for the benefits described in the linked benefits information.

Requirements

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, or a related field, or relevant experience.
• At least 3 years of previous experience in a clinical laboratory or IT in a clinical laboratory environment; internships, college, and certification time may count.
• Ability to work independently and autonomously as a field-based individual contributor.

Nice To Haves

• Medical Laboratory Technologist/Scientist certification (ASCP/AMT) or equivalent clinical laboratory experience.
• Experience in a clinical environment and demonstrated knowledge of clinical chemistry and immunoassay.
• Ability to learn Roche solutions for applicable franchises, including chemistry, immunology, life sciences, and IT solutions, and stay current with industry trends.
• Ability to diagnose and solve technical problems efficiently and effectively.
• Experience implementing new instrumentation or methodologies in a clinical or research laboratory.
• Effective written and verbal communication skills, as well as project and stakeholder management experience.
• Effective consultative customer skills, including advanced scientific knowledge and analysis, training, customer engagement, and relationship-building.
• Ability to coach and mentor junior staff and lead by example.

Responsibilities

• Build and maintain collaborative relationships with customer stakeholders to support customer satisfaction and value in laboratory operations.
• Consult with customers about laboratory needs and support them throughout the product lifecycle, including upgrades and other changes.
• Perform or assist with installation of diagnostic instruments, software, and reagent applications in customer laboratories.
• Validate system performance against manufacturer specifications and ensure effective application of newly installed solutions.
• Deliver and, when needed, develop on-site training for laboratory personnel on system use and maintenance, including operating theory, workflow, quality control, and data interpretation.
• Resolve complex technical issues involving instrumentation, software, and assay performance; conduct root cause analysis and corrective actions to minimize downtime.
• Partner with Roche team members to implement and support total solutions, including automation and digital tools.
• Provide scientific and applications expertise to laboratory stakeholders and medical professionals to support lab operations, workflow optimization, assay implementation, and results interpretation.
• Collect customer feedback on product performance, features, and usability and relay it to support and commercial teams.
• Partner with the sales team in pre-sales activities, including product demonstrations, technical consultations, and menu optimization, as well as other post-sales revenue-generating opportunities.
• Follow Roche protocols and procedures to ensure consistent customer experiences.
• Maintain accurate and timely records of service activities, customer interactions, and technical issues in Roche’s CRM system.
• Complete administrative duties, including travel and expense reporting.
• Travel overnight within a designated territory.

Benefits

• Company car
• A discretionary annual bonus may be available based on individual and company performance
• The position qualifies for benefits detailed in the linked benefits information; specific benefits are not listed in the posting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level