Field Applications Specialist -Core Lab- Albuquerque, NM

Roche•Indianapolis, IN

1d•$69,600 - $129,200•Remote

About The Position

As a Field Applications Specialist, you will serve as a primary scientific and technical representative for Roche’s Customer Support team in the Southwest region, primarily supporting customer laboratories in the Albuquerque, New Mexico area. You will provide on-site customer support for Roche systems in the Core Lab space, including application implementation, operator training, and troubleshooting for diagnostic instruments and assays throughout the product life cycle. The role involves building collaborative relationships with customer stakeholders, consulting on laboratory needs, supporting product upgrades and other changes, installing and validating instruments, software, and reagent applications, and training laboratory personnel. You will resolve complex technical issues, conduct root cause analyses, and partner with Roche colleagues on integrated solutions such as automation and digital tools. You will also provide scientific and applications expertise, gather and relay customer feedback, support sales activities, maintain records in Roche’s CRM system, and complete administrative tasks. This is a remote, field-based position covering the United States Southwest region. The ideal candidate resides in the Albuquerque, NM region. Overnight travel is expected and may vary with business and customer-support requirements; the posting describes travel as 50% and also states that overnight travel is expected more than 50% of the time. A company car is provided. Relocation benefits are not available. The expected annual salary range for the primary location of Albuquerque, NM is $69,600–$129,200. A discretionary annual bonus may be available based on individual and company performance.

Requirements

Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, or relevant experience.
Three years of prior experience in a clinical laboratory or IT in a clinical laboratory environment; internships, college, or certification time may count toward this experience.
Ability to work independently and autonomously as a field-based individual contributor.
Ability to diagnose and solve technical problems efficiently and effectively.
Effective written and verbal communication skills, and project and stakeholder management experience.
Customer consultative skills, including scientific knowledge and analysis, training, customer engagement, and relationship building.

Nice To Haves

Medical Laboratory Technologist/Scientist certification (ASCP/AMT) or equivalent clinical laboratory experience.
Clinical-environment experience with demonstrated knowledge of clinical chemistry and immunoassay.
Ability to learn Roche solutions for applicable franchises, such as chemistry, immunology, life sciences, and IT solutions, and stay current with industry trends.
Experience implementing new instrumentation or methodologies in a clinical or research laboratory.
Ability to coach and mentor junior staff and lead by example.

Responsibilities

Build and maintain collaborative relationships with customer stakeholders, support customer satisfaction, and consult on laboratory needs throughout the product lifecycle.
Perform or assist with installation of diagnostic instruments, software, and reagent applications in customer laboratories; validate system performance against manufacturer specifications.
Deliver and, when needed, develop on-site training for laboratory personnel on Roche systems, including operation, workflow, quality control, and data interpretation.
Resolve complex technical issues involving instrumentation, software, and assay performance; conduct root cause analysis and implement corrective actions to reduce downtime.
Partner with Roche colleagues to implement and support integrated solutions, including automation and digital tools.
Provide scientific and applications expertise to laboratory stakeholders and medical professionals to support lab operations, workflow optimization, assay implementation, and result interpretation.
Collect customer feedback on product performance, features, and usability and relay it to support and commercial teams.
Support pre-sales and post-sales commercial activities with technical expertise, including demonstrations, consultations, and menu optimization.
Follow Roche protocols and procedures and maintain timely, accurate records of service activities, customer interactions, and technical issues in the CRM system.
Complete administrative duties, including travel and expense reporting.
Travel overnight within the designated territory to support customers.