Field Applications Specialist-Core Lab- Omaha, NE

Roche

2d • $69,600 - $129,200 • Remote

About The Position

The Field Applications Specialist is the primary scientific and technical representative for Roche systems in customer laboratories within the Core Lab space in the Omaha, Nebraska area. This field-based role provides on-site customer support throughout the product life cycle, including implementation, operator training, and troubleshooting for diagnostic instrumentation and assays. The position is remote and field-based, with overnight travel expected; the territory covers the Omaha area, and the ideal candidate resides there.

The specialist works with customer laboratory stakeholders and medical professionals to support cohesive laboratory operations, optimize workflows, implement assays, interpret results, and address technical issues. The role also partners with Roche support and commercial teams, including supporting pre-sales demonstrations and consultations, gathering customer feedback, and maintaining accurate records in Roche’s CRM system. A company car is provided. No relocation benefits are available.

The expected annual salary range for the primary location of Omaha, Nebraska, is $69,600 to $129,200. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. The position qualifies for benefits described at a link in the posting.

Requirements

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, or Clinical Laboratory, or relevant experience.
• At least 3 years of experience in a clinical laboratory or in IT in a clinical laboratory environment; internships, college, and certification time may count.
• Ability to work independently and autonomously as a field-based individual contributor.
• Effective written and verbal communication skills.
• Ability to diagnose and solve technical problems efficiently and effectively.

Nice To Haves

• Medical Laboratory Technologist/Scientist (ASCP/AMT) credential or equivalent clinical laboratory experience in a clinical environment.
• Experience in a clinical environment with demonstrated knowledge of clinical chemistry and immunoassay.
• Ability to learn Roche solutions for applicable franchises, such as chemistry, immunology, life sciences, and IT solutions, and stay current with industry trends.
• Experience implementing new instrumentation or methodologies in a clinical or research laboratory.
• Project and stakeholder management experience.
• Customer consultative skills involving scientific knowledge and analysis, training, customer engagement, and relationship building.
• Demonstrated ability to coach and mentor junior staff and lead by example.

Responsibilities

• Build and maintain collaborative relationships with customer stakeholders and support customer satisfaction and value in laboratory operations.
• Consult with customers on laboratory needs and support them throughout the product life cycle, including product upgrades and other changes.
• Perform or assist with installation of diagnostic instruments, software, and reagent applications in customer laboratories.
• Validate system performance against manufacturer specifications and ensure effective application of newly installed solutions.
• Deliver and, where needed, develop on-site training for laboratory personnel on Roche systems, including operation theory, workflow, quality control, and data interpretation.
• Resolve complex technical issues involving instrumentation, software, and assay performance; conduct root cause analysis and implement corrective actions to minimize downtime.
• Partner with Roche colleagues to implement and support solutions such as automation and digital tools.
• Provide scientific and applications expertise to laboratory stakeholders and medical professionals, supporting workflow optimization, assay implementation, and result interpretation for Roche’s portfolio.
• Collect customer feedback about product performance, features, and usability, and communicate it to support and commercial teams.
• Partner with the sales team on pre-sales activities, including product demonstrations, technical consultations, menu optimization, and post-sales revenue-generating opportunities.
• Follow Roche protocols and procedures to ensure consistent customer experiences.
• Maintain timely and accurate records of service activities, customer interactions, and technical issues in Roche’s CRM system.
• Complete administrative duties, including travel and expense reporting.
• Travel overnight within the designated territory to support business and customer requirements.

Benefits

• Company car
• Discretionary annual bonus may be available based on individual and company performance
• Benefits are referenced via a link in the posting, but specific benefits are not listed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level