Field Applications Specialist ScM – West

Becton Dickinson Medical Devices•Milpitas, CA

10d•Remote

About The Position

Waters is hiring a Field Applications Specialist ScM for the West U.S. territory, covering WA, OR, CA, NV, NM, AZ, UT, CO, ID, MT, and WY. The role supports the single-cell analysis business by partnering with business and field teams to meet regional goals and deliver customer support. Responsibilities include instrument installation, applications training, technical support, and pre-sales and post-sales activities. The specialist maintains current knowledge of single-cell analysis techniques, industry best practices, and product releases; keeps in contact with customers and associates to maintain satisfaction and apply feedback to support programs; and contributes to Voice of Customer activities, R&D beta testing, and technical product input. Travel may be up to 60% of the time. Candidates must reside in the West U.S.; relocation benefits are not available. A valid state-issued driver's license, three years of consecutive driving history, and compliance with BD auto safety standards are required. The position requires a bachelor's degree in a life sciences discipline, at least three years of hands-on single-cell analysis laboratory experience focused on genomics, proteomics, and next-generation sequencing, and at least two years of internal laboratory or field scientific customer-support experience in single-cell analysis. An MS or PhD in a life sciences discipline is preferred. The expected annual base pay range is $95,600–$153,000, plus incentives. Final compensation depends on experience, skills, and geographic location; annual SIP is paid relative to performance. This is a remote or field-based position with workplace arrangements distinct from the company's typical in-office requirements.

Requirements

Bachelor's degree or higher in a life sciences discipline.
At least 3 years of hands-on single-cell analysis science and laboratory techniques, with a focus on genomics, proteomics, and next-generation sequencing.
At least 2 years of experience providing internal laboratory or field scientific customer support in single-cell analysis techniques.
Adeptness with scM instrumentation and assay troubleshooting, and development of assay or workflow designs.
Strong understanding of laboratory workflows across a variety of laboratory settings and scientific disciplines.
Knowledge of, or willingness to learn, field scientific support and customer-facing techniques.
Strong written and verbal communication and presentation skills.
Effective interpersonal, project management, goal-setting, and analytical/problem-solving skills.
Commitment to customer centricity, including Voice of Customer.
Willingness to collaborate with sales and marketing to strategically drive BDB business.
Valid state-issued driver's license, 3 years of consecutive driving history, and ability to meet BD auto safety standards.
Must reside in the West U.S. territory.

Nice To Haves

MS or PhD in a life sciences discipline.

Responsibilities

Work with the scM Business Director, Field Applications Manager, Sales Specialists, Field Applications Specialists, and other stakeholders to meet U.S. region goals.
Partner with the scM Field Applications Manager to execute support strategies and initiatives, including instrument installation, applications training, technical support, and pre-sales and post-sales activities in the assigned region.
Stay current with single-cell analysis techniques, industry best practices, scM products, and new product releases.
Maintain communication with customers and associates to support high satisfaction and use feedback to continuously improve support programs.
Participate in Voice of Customer activities and R&D beta testing, and provide technical input to help develop and improve products.
Perform other related duties and assignments as required.
Travel up to 60% of the time.