Field Applications Engineer

Supermicro•Richmond, VA

1d•Onsite

About The Position

The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Requirements

Bachelor’s degree in engineering discipline; computer engineering, electrical engineering, or computer science preferred
2+ years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
Strong background and experience with x86-based PC or server architecture
Solid hardware system understanding and diagnostics skills
Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines
Individual must be able to work effectively and independently in high pressure environments

Nice To Haves

Hands on Data Center and Liquid Cooling experience is a definite plus
Familiarity with Firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, Liquid Cooling and data center operations is a plus

Responsibilities

Support revenue growth at all assigned accounts
Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
Work closely with the sales and extended teams to map end-user customer business, partner requirements and provide optimized technical solutions
Provide technical leadership in Pre-Sales and oversee implementation of such solutions
Effectively engage with customers, gain and maintain trust
Highly technical problem solver who understands system architecture, hardware and software interaction
Should possess basic hardware architecture understanding and debug skills
Manage and lead teams during investigation and resolution of problems in the field
Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
Develop and review systems solutions, technical bid responses and presentations
Work cross-department to ensure customer satisfaction and timely resolution of issues
Ability to build and demonstrate proof-of-concept solutions that meets or exceeds customer business needs
Ability to present the corporate brand, product messaging and solutions to customers
Visit on-site facilities and operations to enable solution integration and issue resolution