About The Position
ELEKS Customer Support Office is seeking a Field Applications Engineer in the USA. The role supports a US-based technology company that develops software for industrial automation and manufacturing environments. Its platform offers Git-based source control, real-time visibility into industrial operations, and backup and recovery capabilities for automation systems. The company helps industrial organizations modernize engineering workflows, improve operational reliability, and securely manage automation assets across complex OT environments. The Field Applications Engineer leads on-premises software deployments at customer sites, configures and troubleshoots OT connectivity and integrations, and provides ongoing technical support. The role also involves customer training, technical discovery and demonstrations, pilot deployments, documentation, and collaboration with Customer Success, Support, Sales, Product, and Engineering teams.
Requirements
- At least 3 years of experience in Field Applications Engineering, Controls Engineering, Technical Support, or a similar customer-facing role.
- Hands-on experience deploying and installing software on premises at industrial customer sites.
- Strong experience with OT networking and network deployment, including connectivity, segmentation, and secure access; understanding of the Purdue model.
- Practical experience with PLCs, HMIs, and industrial automation systems, including troubleshooting vendor software such as Rockwell Studio 5000 or Siemens TIA Portal.
- Strong troubleshooting skills across controls, software, hardware, and networks; familiarity with industrial communication protocols.
- Experience with Python, SQL, or another programming or scripting language.
- Clear communication with technical and non-technical stakeholders and ability to work across Controls, IT, Cybersecurity, and Engineering teams.
- Excellent written and spoken English.
Responsibilities
- Lead on-premises deployments and installations of industrial automation software at customer sites.
- Configure and troubleshoot OT network connectivity, infrastructure, and integration with existing industrial systems.
- Ensure deployments align with the Purdue security model and OT network security best practices.
- Troubleshoot PLC vendor software, industrial communication issues, and integration challenges.
- Serve as the primary technical point of contact for deployed customers, providing troubleshooting and ongoing technical support.
- Diagnose and resolve software, hardware, networking, and backup-related issues.
- Collaborate with Product and Engineering teams to address complex technical issues and customer-specific integration requirements.
- Conduct customer training sessions, technical workshops, and on-site enablement activities.
- Support technical discovery, product demonstrations, and pilot deployments for prospective customers.
- Provide recommendations on secure OT network access, system reliability, and backup and recovery practices.
- Maintain technical documentation, troubleshooting guides, and deployment procedures.
- Work with Customer Success, Support, Sales, and Engineering teams to support successful deployments and customer satisfaction.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
