Field Applications Engineer (Fluid Dispensing)
About The Position
Mycronic is seeking an experienced Field Applications Engineer, Fluid Dispensing to join Axxon, part of Mycronic's High Volume Division. Axxon is a global provider of precision dispensing and conformal coating solutions for electronics manufacturing, developing advanced automation systems for various industries. The Field Applications Engineer serves as a key customer-facing technical expert, providing pre-sales support, leading demonstrations and buyoffs, and delivering post-sales assistance. This role involves diagnosing and resolving machine issues, offering process guidance, and building customer relationships to ensure optimal results with fluid dispensing technologies. The ideal candidate enjoys hands-on engineering, problem-solving, and direct customer interaction. This position is located in San Jose, CA.
Requirements
- Bachelor's degree in a technical field such as Engineering, Chemistry or Computer Engineering or related field preferred
- 2-3 years of fluid applications/process engineering or field where interacting with customers in technical projects preferred
- Industry-specific experience and familiarity in Conformal Coating or SMT processes
- Experience in working with chemicals and solvents preferred
- Understanding of basic electronics to be used during troubleshooting
- Strong customer service, sales, and marketing experience skills
Responsibilities
- Handles customer day-to-day calls and Communication via email, phone, and if required in-person
- Provides post-sales process and system support
- Troubleshoots machine issues over the phone or on the customer floor
- Assists in process optimization at customer site or over the phone or email
- Interacts with the overseas factory to solve machine issues
- Conducts system demos at the office either with the customer present or by processing parts and returning finished parts with a detailed report
- Develops and optimizes applications that effectively accomplish client objectives and user needs
- Acts as a technical advisor to Sales and Service groups
- Interacts with the overseas factory to solve machine issues and discuss new projects requirements
- Demonstrates systems and communicates with customers at tradeshows
- Provides contributions to the system manuals and other forms of documentation
- Acts as a resource for the sales team during customer meetings
- Communicates with customers verbally and via email to understand the new project requirements
- Prepares system configurations to be quoted
- Collects feedback opportunities for hardware and software improvements
Benefits
- Competitive base salary range of $92,000-$97,000 annually
- Participation in an annual short-term incentive (bonus) program
- Comprehensive Blue Cross Blue Shield medical plans
- Robust dental and vision options
- Full employer coverage for life insurance
- Full employer coverage for short-term and long-term disability
- Access to a broad suite of optional supplemental insurance and lifestyle benefits
- Dedicated 401(k) savings program featuring a generous 5% company match
- Tuition reimbursement program
- 12 paid annual company holidays
- Dedicated vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
