Field Application Engineer [Mexico and LATAM]
About The Position
The Field Applications Engineer (FAE) is a core member of the Sales organization, serving as a technical partner to customers and the sales team. The role combines product knowledge with relationship-driven support to help installer, distributor, and EPC partners design and deploy Sol-Ark systems. FAEs guide customers through design reviews, installation best practices, and advanced troubleshooting, while helping ensure projects meet technical and business objectives. The FAE also serves as the Voice of the Customer, relaying structured field feedback to Product and Applications Engineering teams to support continuous improvement. This is a hands-on, customer-facing role for a professional who can combine technical expertise with communication skills to help customers before, during, and after a sale. The role is based in Mexico and covers mostly Mexico, the Andean Region, Central America, and the Caribbean, excluding Puerto Rico and the Virgin Islands. Field work is required, and travel of up to 50% is possible.
Requirements
- Field working knowledge and experience with solar PV, battery energy storage systems, and hybrid inverters.
- Excellent communication and presentation skills for technical and non-technical audiences.
- Proven ability to support the sales process with technical clarity and professionalism.
- Strong organizational and follow-up discipline, with an ownership mentality.
- Customer-first mindset and ability to balance technical accuracy with business priorities.
Nice To Haves
- 5+ years in solar or energy storage as a field engineer, installer, sales engineer, or technical support professional.
- BS degree in Engineering.
- NABCEP certification or equivalent technical training.
- Experience with commissioning tools, system monitoring, and remote diagnostics.
Responsibilities
- Partner with Regional Sales Managers to provide pre-sales technical consultation and system design support.
- Conduct design and application reviews for complex hybrid inverter and energy storage projects.
- Collaborate with the Technical Support team on field commissioning, troubleshooting, and VIP-level issue resolution for key accounts.
- Deliver installer trainings, webinars, and technical demos to accelerate partner enablement.
- Act as the customer advocate within Sol-Ark, relaying real-world insights to influence product roadmaps and documentation.
- Collaborate with Product and Applications Engineering to refine installation standards and technical collateral.
- Identify opportunities to proactively solve customer problems and propose scalable solutions before they escalate.
- Support trade shows, roadshows, and sales presentations as the technical subject matter expert.
Benefits
- Competitive compensation.
- Performance bonuses.
- Full benefits package.
- Paid Time Off (PTO).
- Insurance is not included directly with the contract.
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