Field Account Manager, Fleet Operations - NW

Bridgestone Americas • Northwest, OH

14d • Remote

About The Position

The Field Account Manager, Fleet Operations drives day-to-day B2B business results, strengthens local relationships, and improves customer satisfaction for national, regional, and local small and medium business fleet accounts in an assigned territory for Bridgestone Retail Operations (BSRO). The role executes strategic plans to generate incremental revenue and gross profit, leveraging support from local BSRO field teammates. It is remote-based, with a strong preference for the Denver, Colorado area because of the team’s location. The position requires travel to meet clients across the assigned territory and living in or around Denver, Colorado.

Requirements

• Proven track record of success in sales, particularly managing fleet accounts.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Deep understanding of the industry and market dynamics.
• Ability to travel to meet clients across the assigned territory.
• Bachelor’s degree in business, sales, or a related field.
• Live in or around the Denver, Colorado area.

Nice To Haves

• Minimum of 8 years of fleet experience.
• Retail fleet management experience.

Responsibilities

• Own profitable fleet business at the territory level.
• Drive day-to-day business development to meet or exceed sales goals for national, regional, and local SMB accounts in the assigned territory.
• Build and nurture relationships with national-account decision makers locally to understand their business needs and goals and increase penetration within existing customers.
• Guide implementation of national-account business plans and serve as the primary field-level contact to foster growth and profitability.
• Lead training of store teammates on SMB account strategy.
• Partner with operations, field, and marketing teams to deliver service promises.
• Evaluate issues preventing fleet sales, address customer concerns, resolve issues, and respond to inquiries in a timely manner.
• Manage and resolve escalated fleet customer issues, including billing and customer satisfaction.
• Serve as a BSRO leader and subject-matter resource for fleet accounts.
• Lead in-person planning meetings with national accounts at local locations to identify business opportunities.
• Understand customer needs and recommend products and services to drive customer satisfaction.
• Cultivate connections with local store managers and teammates.
• Ensure BSRO store teams know the tools available to manage fleets.
• Deliver business results and action items during weekly Region meetings.
• Conduct quarterly business reviews with field leaders to understand their needs and highlight B2B business trends within their Region.

Benefits

• Competitive pay and compensation.
• Formal training.
• Performance incentives.
• Paid vacation and holidays.
• Competitive healthcare packages for full-time and part-time employees.
• 401(k) plan.
• Supportive onboarding experience.
• Training and regular mentorship for development and growth.
• Corporate Social Responsibility activities.
• Agility and work/life effectiveness and support for long-term well-being.
• Inclusive team environment. The company also describes its workplace as global, dynamic, and challenging.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level