Field Access Manager - Ohio Valley

MSD•Columbus, OH

9d•$117,000 - $184,200•Remote

About The Position

The Field Access Manager (FAM) is the subject-matter expert on access-related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs). The role works cross-functionally with patient support, market access, field sales, and other internal groups to support timely patient access to therapy while ensuring compliance with healthcare regulations. This is a remote, field-based position that provides approved education to defined accounts in an assigned geography on access and coverage. The FAM analyzes access issues and serves as a local resource for HCPs, field personnel, and regional management as permitted by policy. Where appropriate, the FAM coordinates with the access hub on individual patient cases, patient access and coverage assistance, hub enrollment, and overall coordination. The role collaborates with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade, and Specialty Pharmacy Accounts, following corporate and industry policies and procedures. The FAM provides information about access processes, reimbursement, benefit design, payer policies, and patient-support resources; monitors payer trends; and helps identify and address barriers to patient access. The position also supports HCP education on the product hub program and Specialty Pharmacy issues and attends national and regional meetings. The assigned territory is the Ohio Valley, and the posting identifies remote work arrangements and 25% travel.

Requirements

Bachelor’s degree.
At least 7 years of experience in patient support, pharmaceutical or healthcare sales or operations, or reimbursement support.
Strong knowledge of health insurance structures, including Medicare Part B, Medicaid, and commercial insurance, and related access processes such as benefit verification, prior authorization, and appeals.
Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
Competent understanding of hub and patient-support activities.
Ability to manage multiple priorities in a remote environment.
Ability to travel 20–25%; the posting separately lists travel requirements as 25%.
Must reside in the assigned Ohio Valley territory.
Ability to collaborate as a team player with multiple sales representatives, sales leadership, and internal colleagues to achieve common goals.
Must be at least 21 years old and have a valid driver’s license and a clean driving record.
Excellent interpersonal and communication skills, with demonstrated ability to engage and influence stakeholders across teams and disciplines.

Nice To Haves

Pharmaceutical industry experience is highly preferred.
Deep understanding of HCP office workflows, prescription flow, and clinic operations.
Pulmonology experience is preferred.

Responsibilities

Provide HCP accounts with information and education about patient access, including benefit verification, prior authorization, appeals, and patient-support programs in live and virtual formats.
Analyze access issues and trends and monitor payer trends to identify barriers to patient access.
Partner cross-functionally to identify and address access barriers and support patient satisfaction.
Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
Provide access information to HCP offices and education to field teams when directed and approved.
Escalate and coordinate access issues with third parties, including the hub vendor.
Provide education and support regarding Specialty Pharmacy issues.
Explain product coverage under commercial, Medicare, and Medicaid benefit designs and answer payer-specific coverage questions.
Maintain knowledge of regional and national market dynamics and payer coverage policies.
Serve as a subject-matter expert on access and affordability challenges across Medicare, Medicaid, commercial plans, and other payer types.
Educate and update HCPs on private and public payer coverage and changes that affect patient access.
Support product access by providing expertise on payer coverage issues in compliance with policies, processes, and standard operating procedures.
Educate HCP offices about the product hub program, patient-support offerings, financial assistance, and hub educational resources.
Communicate information about access resources and payer processes and policies.
Attend national and regional meetings.