Assoc Field Access Dir, Derm, Palm Bay, FL

Incyte Corporation•Southern Florida USA - Field based, Florida

24d

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payor and pharmacy barriers for patients and providers by providing accurate information about managed care coverage, payor policies, and affordability for Incyte products within an assigned geography. The role works with internal partners—including Sales, Patient Access, and Market Access—and external stakeholders, including healthcare professionals and their staff, to help resolve access and affordability concerns. The FAM develops local access strategies and business plans, builds relationships with healthcare professionals and health systems, monitors patient cases with appropriate consent, and collaborates across the organization and with external vendors to improve patient access services and customer experience. The role is expected to be in the field calling on customers three to four days per week.

Requirements

Bachelor’s degree or equivalent experience in a relevant field, such as healthcare, business, or life sciences.
At least 5 years of pharmaceutical or healthcare experience.
Experience working with specialty pharmacies, retail Dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound judgment, strong cross-functional collaboration, and ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks and learn from mistakes.
Ability to lead without authority in complex cross-functional teams and build strategic, long-term partnerships.
Demonstrated ability to translate vision and strategy into tactical plans and develop and execute localized strategic plans.
Experience interacting with KOLs or high-influence customers in large group practices, hospitals, or managed care organizations.
Effective communication, presentation, and decision-making skills, particularly in resource allocation.
Ability to clearly communicate strategy and tactics in a way that motivates and energizes customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic-area or biologics experience.
District management, patient access, and/or managed markets experience.

Responsibilities

Educate healthcare professionals and office stakeholders on prior authorization requirements, coverage status, payor appeals, medical exceptions, alternate funding options, and related processes and timelines.
Provide live education to healthcare professionals and office staff on access topics.
Build and maintain relationships with healthcare professionals, office stakeholders, and health systems in the assigned geography to help resolve payor and utilization-management criteria issues.
Monitor in-process patient cases through a patient navigator portal with proper patient consent.
Use knowledge of specialty pharmacy and retail Dermatology pharmacy services and connectivity to help customers navigate distribution.
Apply knowledge of payor presence and influence, payor mix, product coverage, and payor policies.
Apply reimbursement and access knowledge across Incyte patient support programs and serve compliantly as a subject matter expert for the assigned geography.
Ensure activities comply with applicable regulations, laws, and company policies.
Set objectives and develop, explain, and implement solutions for patient access.
Develop business plans using strategic analyses of local customers and identify issues and opportunities.
Work with other functions to identify and respond to local opportunities and customer needs, serving as a resource and leveraging other Incyte business partners' expertise.
Collaborate with the Dermatology Business Director to develop a local access strategy that supports KPI goals and other objectives.
Partner with internal teams and external vendors to improve patient access deliverables, services, and customer experience.
Partner with Compliance and Legal to ensure programs comply with and evolve in response to regulations and laws.
Call on customers in the field three to four days per week.