Fiber Technician - Borger, TX

Metronet • Borger, TX

1d

About The Position

The Fiber Technician performs basic to advanced installations, disconnects, and service changes for residential and business customers receiving high-speed internet and phone services. The technician troubleshoots and repairs service from the fiber terminal or ONT to customer electronic devices, including modems and wireless devices. This role includes educating customers about Metronet products and services and earning commissions by explaining those offerings. Technicians are expected to work professionally with customers and colleagues and strive to meet key performance metrics. Other job-related duties may be assigned, subject to applicable state and federal laws.

Requirements

• High school diploma or GED.
• Telecom or fiber company experience is preferred but not required.
• Physical ability to work kneeling or standing for long periods.
• Physical ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
• Ability to climb ladders up to 25 feet using appropriate safety equipment.
• Ability to lift and carry loads up to 75 pounds, including a ladder.
• Ability to work with basic hand tools and specialized equipment after training.
• Valid driver's license and satisfactory driving record.
• Willingness to work independently and as part of a team.
• Must be legally authorized to work in the United States.
• Availability for after-hours on-call rotation, overtime when necessary, and work on holidays and weekends.
• Availability to travel for training or as needed.

Nice To Haves

• Experience with a telecom or fiber company.

Responsibilities

• Install and troubleshoot Metronet services from the terminal to Customer Premise Equipment (CPE).
• Perform installations, disconnects, and service changes for residential and business customers.
• Troubleshoot and repair services from the fiber terminal or ONT to customer devices, including modems and wireless devices.
• Provide in-depth customer education on Metronet products and services.
• Explain Metronet products and services to customers and earn commissions.
• Work professionally with customers and fellow associates.
• Work toward meeting key performance metrics.
• Perform on-call rotation duties after regular business hours.
• Work overtime when necessary, including holidays and weekends.
• Travel for training or as needed.
• Safely and professionally operate and maintain company vehicles and equipment.
• Perform other job-related duties as requested.

Benefits

• Company pays 80% of medical premiums.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match dollar for dollar up to 6%, with immediate vesting noted in the posting.
• Equipment and resources provided on day one.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in the company's serviceable area.
• Company-paid logo attire or uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.
• Competitive total compensation package.
• Locally owned, friendly, and fun atmosphere.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED