Fiber Technician - Borger, TX

Metronet • Pampa, TX

1d • Onsite

About The Position

Metronet is hiring a Fiber Technician in Borger, Texas. The technician performs basic through advanced installations, disconnects, and service changes for residential and business customers using high-speed internet and phone services. The role includes troubleshooting and repairing services from the fiber terminal or ONT to customer electronic devices, including modems and wireless devices.

The technician installs and troubleshoots Metronet services from the terminal to customer-premises equipment, educates customers about products and services, and explains service offerings to earn commissions. The position requires professional interactions with customers and colleagues and work toward key performance metrics. Additional job-related duties may be assigned.

The role includes after-hours on-call rotation, overtime when necessary (including weekends and holidays), and travel for training or as needed. Company-provided resources include tools, equipment, training, a vehicle, fuel card, and a cell phone allowance.

Requirements

• High school diploma or GED.
• Physical ability to work kneeling or standing for extended periods.
• Physical ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
• Ability to climb ladders up to 25 feet using appropriate safety equipment.
• Ability to lift and carry loads up to 75 pounds, including a ladder.
• Ability to use basic hand tools and specialized equipment after training.
• Valid driver's license and satisfactory driving record.
• Willingness to work both as part of a team and independently.
• Must be legally authorized to work in the United States.
• Availability for after-hours on-call rotation.
• Availability to work overtime when necessary, including weekends and holidays.
• Availability to travel for training or as needed.

Nice To Haves

• Experience with a telecommunications or fiber company is preferred but not required.

Responsibilities

• Install and troubleshoot Metronet services from the terminal to customer-premises equipment.
• Perform installations, disconnects, service changes, basic troubleshooting, and repairs for residential and business internet and phone services.
• Provide in-depth customer education on Metronet products and services.
• Explain Metronet services and products to customers to earn commissions.
• Interact professionally with customers and fellow associates.
• Work toward key performance metrics.
• Perform after-hours on-call rotation duties.
• Work overtime when necessary, including weekends and holidays.
• Travel for training or as needed.
• Operate and maintain company vehicles and equipment safely and professionally.
• Perform other job-related duties as requested.

Benefits

• Company pays 80% of medical premiums.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match dollar for dollar up to 6%, with immediate vesting noted in the posting.
• Equipment and resources provided on day one.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in the serviceable area.
• Company-paid logo attire or uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.
• Competitive total compensation package.
• Locally owned, friendly, and fun atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED