Fiber Technician - Austin, MN
About The Position
Metronet is hiring a Fiber Technician in Austin, Minnesota, to install, disconnect, and modify high-speed internet and phone services for residential and business customers. The technician performs basic to advanced service installations and changes and troubleshoots and repairs connections from the fiber terminal or ONT to customer devices, including modems and wireless equipment. The role includes educating customers about Metronet products and services and explaining offerings to earn commissions. Technicians work toward key performance metrics, handle on-call rotation duties after regular business hours, and may travel for training or as needed. Overtime, including on weekends and holidays, may be required when necessary. The company provides a vehicle, fuel card, tools, equipment, training, and a cell phone allowance.
Requirements
- High school diploma or GED.
- Telecommunications or fiber-company experience is preferred but not required.
- Ability to kneel or stand for long periods.
- Ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
- Ability to climb ladders up to 25 feet using appropriate safety equipment.
- Ability to lift and carry loads up to 75 pounds, including a ladder.
- Ability to work with basic hand tools and specialized equipment after training.
- Valid driver's license and satisfactory driving record.
- Willingness to work both as part of a team and independently.
- Must be legally authorized to work in the United States.
- Available to work overtime when necessary, including weekends and holidays.
- Available to travel for training or as needed.
Nice To Haves
- Experience with a telecommunications or fiber company.
Responsibilities
- Install, disconnect, and change Metronet services for residential and business customers.
- Install and troubleshoot Metronet services from the terminal to customer premise equipment (CPE).
- Provide basic troubleshooting and repairs from the fiber terminal or ONT to customer electronic devices, including modems and wireless devices.
- Educate customers in depth about Metronet products and services.
- Explain Metronet services and products to customers to earn commissions.
- Maintain professional conduct with customers and fellow associates.
- Work toward meeting key performance metrics.
- Perform on-call rotation duties after regular business hours.
- Operate and maintain the company vehicle and equipment safely and professionally.
- Perform other job-related duties as requested, subject to applicable state and federal laws.
Benefits
- Company pays 80% of medical premiums.
- Company-paid disability and life insurance.
- Employee Assistance Program (EAP).
- 401(k) company match dollar for dollar up to 6%, with immediate vesting noted in the posting.
- Equipment and resources provided on day one.
- Opportunities for advancement.
- Professional development programs.
- Associate perks and discounts.
- Discounted Metronet service in the serviceable area.
- Company-paid logo attire or uniform.
- Tools, equipment, and training provided.
- Company vehicle and fuel card.
- Cell phone allowance.
- Competitive total compensation package.
- Locally owned, friendly, and fun atmosphere.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
