Fiber Technician - Austin, MN

Metronet • Austin, MN

2d

About The Position

The Fiber Technician performs basic to advanced installations, disconnects, service changes, troubleshooting, and repairs for residential and business customers using Metronet high-speed internet and phone services. The role covers services from the fiber terminal or ONT through customer-premises equipment and consumer electronic devices. The technician educates customers about Metronet products and services, explains offerings to earn commissions, works toward key performance metrics, and interacts professionally with customers and associates. Other job-related duties may be assigned.

Requirements

• High school diploma or GED.
• Telecommunications or fiber-company experience is preferred but not required.
• Physical ability to work kneeling or standing for long periods.
• Physical ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
• Ability to climb ladders up to 25 feet using proper safety equipment.
• Ability to lift and carry loads up to 75 pounds, including a ladder.
• Ability to work with basic hand tools and specialized equipment after training.
• Valid driver's license and satisfactory driving record.
• Willingness to work both independently and as part of a team.
• Must be legally authorized to work in the United States.
• Must be available for overtime when necessary, including holidays and weekends.
• Must be available to travel for training or as needed.

Nice To Haves

• Experience with a telecommunications or fiber company.

Responsibilities

• Install, disconnect, and change residential and business services.
• Install and troubleshoot Metronet services from the terminal to customer-premises equipment (CPE).
• Provide basic troubleshooting and repair from the fiber terminal or ONT to customer devices, including modems and wireless devices.
• Educate customers in depth about Metronet products and services.
• Explain Metronet services and products to customers to earn commissions.
• Interact professionally with customers and fellow associates.
• Work toward meeting key performance metrics.
• Perform on-call rotation duties after regular business hours.
• Operate and maintain the company vehicle and equipment safely and professionally.
• Travel for training or as needed.
• Perform other job-related duties as requested.

Benefits

• Company pays 80% of medical premiums.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match dollar for dollar up to 6%.
• Equipment and resources provided on day one.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in the serviceable area.
• Company-paid logo attire or uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.
• Competitive total compensation package.
• 401(k) match with immediate vesting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED