Fiber Optical Repair Technician (Trenton, SC)

EOS•Trenton, SC

11d

About The Position

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The Fiber Optical Repair Technician repairs, restores, and maintains fiber optic infrastructure, including single-mode and ribbon fiber cables. The role supports rapid network-service restoration and operational excellence in high-availability environments, requiring technical expertise, awareness of live network conditions, and the ability to coordinate complex restoration work under pressure. The technician performs emergency restorations and planned maintenance, splices fiber in Meet-Me Vaults, splice cases, and central Optical Distribution Frames, and completes cable preparation and repair using precision tools. The role also involves advanced testing and troubleshooting, post-repair verification, fault and root-cause analysis, and accurate documentation. The technician follows industry standards and safety procedures, collaborates with field and network teams, guides junior staff, participates in on-call rotations, and contributes to continuous improvement of procedures and workflows.

Requirements

At least 5 years of experience in fiber optic repair, splicing, testing, and restoration, including live-network work.
Proficiency with OTDR, OLTS, power meters, fusion splicers, fiber identifiers, and inspection scopes.
Ability to interpret OTDR traces, event tables, and loss readings to locate faults.
Knowledge of fiber types, LC, SC, MPO, and MTP connector standards, and splice-protection methods.
Experience with single-mode OS1/OS2 and multimode OM3/OM4/OM5 fibers.
Familiarity with high-count and ribbon fiber systems and mass-fusion techniques.
Experience working in outside-plant and inside-plant conditions.
Awareness of data center physical infrastructure, structured cabling systems, and routing standards.
Understanding of Layer 1 principles, optical signal flow, and basic network architecture for troubleshooting.
Experience restoring and maintaining backbone, metro, or enterprise optical networks.
Ability to conduct detailed fault isolation under time pressure and contribute to root-cause and failure-analysis reports.
Ability to identify environmental and mechanical factors that affect fiber reliability.
Understanding of laser safety, confined-space procedures, lockout/tagout, and PPE use, with a demonstrated safety-first approach.
Attention to workmanship quality, cleanliness, and fiber-material handling.
Strong problem-solving, decision-making, communication, collaboration, organizational, and documentation skills.
Ability to work independently and adapt to challenging environments.
Proficiency with digital reporting systems and fiber management databases; comfort with network mapping, GIS, or ticketing platforms.
Competence with Microsoft Office Suite, Google Workspace, and documentation software.

Nice To Haves

FOA CFOT, CFOS/T, BICSI Technician, or equivalent industry certification.
OEM training, such as Corning, AFL, or Sumitomo fusion-splicer certification.
Experience in data center, metro network, or hyperscale infrastructure environments.
Prior project leadership, team supervision, or field coordination experience.
Valid driver's license and flexibility to travel or work in variable field conditions.

Responsibilities

Isolate faults and repair fiber optic cables and connectors from initial fault detection through full service restoration.
Conduct emergency restorations and planned maintenance in accordance with SLAs.
Splice single and ribbon fiber in Meet-Me Vaults, splice cases, and central Optical Distribution Frames.
Prepare cables by stripping jackets, accessing buffer tubes, cleaning and cleaving fibers, splicing, and applying protection.
Use precision fiber repair tools and follow live-traffic procedures to minimize service disruption.
Operate fiber testing instruments and perform post-repair verification, including loss testing, reflectance analysis, and trace review.
Interpret OTDR traces to locate break points, microbends, and connector faults.
Perform root-cause analysis and implement corrective and preventive measures to improve reliability.
Maintain accurate records of repair activities, test results, and maintenance logs.
Comply with relevant industry standards and local safety regulations and support audits and quality-assurance processes.
Coordinate repair activities with field operations, network engineers, and project managers.
Guide, mentor, and provide on-the-job training to junior team members.
Participate in on-call rotations and respond to outages within defined SLAs, including a stated four-hour emergency response.
Communicate incident updates and restoration progress to internal teams and clients.
Stay current with fiber technologies, techniques, and best practices; participate in training and workshops.
Contribute to standard operating procedures and restoration workflow improvements.