Fiber Technician Training Provided

AFL•Kansas City, MO

18d

About The Position

AFL subsidiary ITC Service Group is hiring Fiber Installation Technicians (Cable Installers) to install broadband integrated digital TV, high-speed Internet, and voice services in and around customers’ homes. Technicians are responsible for completing installations and providing a positive customer experience. The role includes connecting fiber drops and jumpers, splicing connectors, installing ONTs and power supplies, routing or reusing cabling, and verifying service. Internet and video assignments may also involve installing and configuring network equipment, setting up video devices, testing signal loss, and educating customers about their services. Training is provided, and the employer supplies a vehicle, gas, cell phone, tablet, and uniform.

Requirements

Valid state driver’s license and a non-negligent driving record.
Meet the safety restriction weight limit of 275 pounds; when working aloft, combined employee and tool weight must not exceed the manufacturer’s 280-pound limit.
Ability to lift, move, push, pull, and carry up to 100 pounds and perform heavy manual tasks for extended periods.
Ability to distinguish wire and cable colors and meet the stated vision requirements, including close, distance, color, peripheral vision, depth perception, and focus adjustment.
Ability to complete on-the-job and/or classroom training.
Ability to work flexible hours; workdays may exceed normal hours, and some weekend and holiday work may be required.
Ability to be on call and on standby in relation to workload.
Pass a pre-employment background check and drug/alcohol screen.
Demonstrate knowledge of computer operating systems, such as MS 98SE, 2000, XP, and above.
Experience cabling electronic components such as modems, routers, TVs, stereo systems, and home entertainment systems.
Experience working with CAT 5 and COAX wiring.
Knowledge of basic electricity as it relates to telecommunications, including electrical principles, components, circuit design, and common measurement instruments such as multimeters.
Working knowledge of hand and power tools.
Ability to perform job activities outdoors in different weather conditions, including extreme cold or heat and inclement weather.
Ability to work near moving mechanical parts, in wet or humid conditions, with vibration, and occasionally at heights or around fumes, airborne particles, hazardous chemicals, or electrical-shock risks.

Responsibilities

Install broadband TV, high-speed Internet, and voice services in and around customers’ homes.
Connect aerial, buried, and plenum fiber-optic jumpers and drops; run temporary drops safely and splice fiber-drop connectors.
Install ONTs and power supplies, and run or reuse COAX, CAT5, or CAT5E wiring, including buried cable runs of up to 50 feet where required.
Verify Internet and other installed services.
Install Internet hubs and routers, use MOCA technology when required, configure customer-owned computers, and educate customers about Internet access.
For video orders, run COAX to TV boxes and CAT5E from routers to network interface modules; take DB loss readings at splitter points and terminated ends; initialize set-top boxes; program remote controls; and educate customers about video products and services.
Provide efficient, quality customer service face-to-face and over the phone.
Identify sales opportunities that meet customer and company needs, and promote and close sales of products and services.
Work independently in the field and cooperatively with others to achieve common goals.
Remain available on call or standby as related to workload, and work flexible hours when required.