Fiber Technician Training Provided

AFL Telecommunications•Kansas City, MO

13d

About The Position

ITC Service Group, a wholly owned subsidiary of AFL, provides managed services and workforce solutions for nationwide planning, design, construction, installation, and maintenance of voice, data, and video networks. AFL and ITC emphasize employee development and provide training to support career growth. Fiber Installation Technicians (Cable Installers) work inside and outside customers’ homes, installing broadband-integrated digital TV, high-speed Internet, and voice services and supporting a positive customer experience. Service orders may involve connecting fiber optic jumpers and drops, splicing fiber drop connectors, installing ONTs and power supplies, running or reusing COAX or CAT5 wiring, and verifying service. Internet work may include installing hubs and routers, using MOCA technology, configuring customer-owned computers, and educating customers. Video work may include installing COAX and CAT5E cabling, taking DB loss readings, activating set-top boxes, programming remotes, and explaining video products and services. The company provides a vehicle, gas, cell phone, tablet, and uniform. The position includes on-the-job and/or classroom training. Work may involve flexible and extended hours, on-call or standby availability, and some weekend and holiday work. Field activities may take place outdoors in varying weather conditions.

Requirements

Valid state driver’s license and non-negligent driving record.
Meet the safety restriction weight limit of 275 pounds; when working aloft, employee weight and tools combined must not exceed the manufacturer-specified 280-pound limit.
Ability to lift, move, push, pull, and/or carry up to 100 pounds.
Ability to work flexible hours; workdays may exceed normal hours, and some weekend and holiday work may be required.
Pass a pre-employment background check and drug/alcohol screen.
Ability to visually distinguish wire and cable colors.
Ability to complete on-the-job and/or classroom training.
Ability to be on call and on standby in relation to workload.
Knowledge of computer operating systems, such as MS 98SE, 2000, XP, and above.
Experience cabling electronic components such as modems, routers, TVs, stereo systems, and home entertainment systems.
Experience working with CAT 5 and COAX wiring.
Ability to provide efficient, quality customer service to internal and external customers in person and over the phone.
Ability to identify and pursue sales opportunities that meet customer and company needs, including promoting and closing product and service sales.
Knowledge of basic electricity as it relates to telecommunications, including electrical principles and applications, components, circuit design, and common measurement instruments such as multimeters.
Working knowledge of hand and power tools.
Ability to work well with others, foster a cooperative climate, and work independently in the field with little supervision.
Ability to perform job activities outdoors in different weather conditions, including extreme cold, heat, and inclement weather.
Ability to perform heavy manual tasks for extended periods and operate some listed tools and equipment.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Install broadband-integrated digital TV, high-speed Internet, and voice services inside and outside customers’ homes.
Connect fiber optic jumpers and aerial, buried, and plenum drops; run temporary fiber drops safely; and splice fiber drop connectors.
Install ONTs and power supplies and run or reuse COAX, CAT5, and CAT5E wiring, including burying CAT5 or COAX drops up to 50 feet when required.
Install Internet hubs and routers, use MOCA technology when required, configure customer-owned computers, educate customers about Internet access, and verify service.
Install COAX cabling to TV boxes and CAT5E cabling from routers to network interface modules when video service is ordered.
Take DB loss readings at splitter points and terminated ends, initialize set-top boxes for fiber-network activation, program remote controls, and educate customers about video services.
Provide efficient, quality customer service face-to-face and over the phone to internal and external customers.
Recognize customer needs and sales opportunities and promote and close sales of relevant products and services.
Work independently in the field and cooperatively with others, including being available on call or standby as workload requires.
Complete on-the-job and/or classroom training to remain competitive in the telecommunications field.