FFC Operations Manager

Lowe's Home Centers•Ennis, TX

About The Position

The FFC Operations Manager leads facility operations, including workplace safety, daily workload and inventory flow, staffing, performance, and associate development. The manager partners with corporate and support functions to determine daily production volume and allocate resources to meet demand and operational priorities. They lead and coach Operations Supervisors, communicate business objectives and performance expectations, monitor shift results, and report key performance and financial figures to upper management and the Store Support Center. The role also collaborates across operational shifts and functions, addresses operational issues and bottlenecks, supports process improvements, and hires and develops team members.

Requirements

Bachelor's degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Three years of experience in distribution center operations or a related area; alternatively, seven years of distribution center or warehouse operations experience with increasing responsibilities if the education requirement is not met.
Leadership experience with direct-report responsibility, including leading salary-level direct reports.
Experience mentoring and coaching others.
Experience leading a team through change.
Experience managing resources, time, and budget.
Experience using troubleshooting processes to resolve problems.
Experience taking a lead role in a corporate-led initiative or leadership experience in another Lowe's supply chain network facility.

Responsibilities

Identify and resolve floor safety issues, notify the appropriate parties, and address safety issues escalated by Operations Supervisors.
Complete safety observations and promote a culture of safety through supervision.
Partner with corporate and support functions to determine daily production volume and monitor inventory movements throughout the facility.
Evaluate staffing needs with Operations Supervisors, allocate resources to daily priorities and inventory flow, and adjust staffing plans as needed.
Provide leadership that promotes high performance and morale.
Onboard and train supervisors, and oversee their performance and coaching.
Communicate business objectives, safety issues, current issues, upcoming events, and daily demand to inbound and outbound Operations Supervisors.
Report key performance metrics and financial figures to upper management and the Store Support Center.
Support Operations Supervisors in achieving key performance indicators, safety goals, performance targets, and budget targets.
Collaborate with other operational shifts to maintain consistent processes and expectations.
Work with Support Managers and operational counterparts on communication, staffing plans, and meeting customer needs.
Identify and act on operational efficiency needs, safety issues, and bottlenecks.
Take responsibility for the shift's key operational performance metrics.
Identify and assist with implementing process improvements and new processes launched from the Store Support Center.
Attract and hire team members, including Operations Supervisors and seasonal and full-time associates.
Set goals, communicate clear expectations, and provide timely, constructive feedback to associates.
Monitor associate performance and hold associates accountable to expected behaviors and performance levels.
Provide associates with resources, support, and developmental opportunities, and prepare them for promotion as applicable.
Assist Operations Supervisors with issues requiring management resolution.
Communicate business objectives and current issues to associates.
Sponsor and lead associates through change.