FFC Operations Manager

Lowe's Companies, Inc.•Ennis, TX

About The Position

The FFC Operations Manager oversees facility operations and shift performance, with responsibility for safety, workload planning, staffing, inventory flow, operational metrics, and budget targets. The role works with Operations Supervisors, corporate and support functions, other shifts, and cross-functional partners to meet daily priorities and customer needs while maintaining consistent processes and communication. The manager provides leadership for supervisors and associates, including hiring, onboarding, training, coaching, performance management, development, and support through organizational change. The role reports key operational and financial results to upper management and the Store Support Center (SSC), and identifies and helps implement process improvements and initiatives.

Requirements

Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or a related field, or equivalent experience in lieu of the education requirement where applicable.
High school diploma or GED, or equivalent experience in lieu of the education requirement where applicable.
Three years of experience in distribution center operations or a related area; alternatively, seven years of distribution center/warehouse operations or related experience with increasing responsibilities if the education requirement is not met.
Leadership experience with direct reports, including salary-level direct reports.
Experience mentoring and coaching others.
Experience leading a team through change.
Experience managing resources, time, and budget.
Experience using troubleshooting processes to resolve problems.
Experience taking a lead role in a corporate-led initiative or leadership experience in another Lowe’s supply chain network facility.

Responsibilities

Identify and resolve floor safety issues, notify appropriate parties, address issues escalated by Operations Supervisors, and complete safety observations.
Build a culture of safety by communicating safety expectations through supervision.
Partner with corporate and support functions to determine daily workload and monitor inventory movements throughout the facility.
Evaluate and adjust staffing plans with Operations Supervisors to meet daily demand, priorities, and inventory flow.
Provide leadership that promotes high performance and morale.
Onboard and train supervisors, and oversee their performance and coaching of supervisors.
Communicate business objectives, safety and current issues, upcoming events, and daily demand to Operations Supervisors.
Report key performance metrics and financial figures to upper management and the Store Support Center (SSC).
Set Operations Supervisors up to achieve or exceed key performance indicators, safety, performance, and budget targets.
Coordinate with other operational shifts to maintain consistent processes and expectations.
Collaborate with Support Managers and operational counterparts on communication, short- and long-term staffing plans, and customer needs.
Identify operational needs, safety issues, and bottlenecks, and act to address them.
Own the shift’s key operations performance metrics.
Identify and assist with implementing process improvements and new processes launched from SSC.
Attract and hire Operations Supervisors and seasonal and full-time Team Members.
Set associate goals and expectations, provide timely constructive feedback, monitor performance, and hold associates accountable.
Provide associates with resources, support, and meaningful development opportunities, and prepare them for upward promotion where applicable.
Assist Operations Supervisors with issues requiring management resolution.
Communicate business objectives and current issues to associates.
Sponsor and lead associates through change.