Ferry Terminal Agent 1 (PCN 253296)

State of Alaska•Haines, AK

2d•Onsite

About The Position

The Department of Transportation and Public Facilities (DOT&PF), Alaska Marine Highway System, is seeking a Ferry Terminal Agent 1 to provide support to staff, Alaskan customers, and tourists. Responsibilities include tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets, and staging vehicles for loading. This position offers tools and knowledge for career advancement within AMHS.

Requirements

One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property.
Valid driver's license
Must obtain and maintain a Transportation Worker Identification Credential (TWIC) within 30 days of employment.
Physical ability to lift and carry heavy weights
Ability to work in inclement weather
Ability to work on docks and catwalks above cold water
May be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.
Some positions may require the incumbent to operate motor vehicles.

Nice To Haves

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.