Federal Network Support Operator (Tier I - Swing)

ASM Research•Fairfax, VA

2d•Onsite

About The Position

The Federal Network Support Operator provides foundational technical infrastructure and software services support for the Azure Core Networking team in Government Cloud environments. The role supports 24x7 operations for critical networking infrastructure, including ExpressRoute, VPN, and core network services across secure federal facilities. The work schedule is 1:00 p.m. to 9:30 p.m., and the position is onsite in Fairfax, Virginia. The role includes monitoring and maintaining network capacity, provisioning ports, preparing network design templates and seed files, deploying and validating configurations, supporting infrastructure decommissioning, and triaging and escalating incidents. The operator also maintains documentation and records, contributes to automation initiatives, and coordinates partner capacity onboarding.

Requirements

Must work onsite in Fairfax, Virginia.
Must be a U.S. citizen currently residing in the United States.
Dual citizenship is not allowed for this work.
Must hold an unexpired U.S. passport book.
Must have a current Secret security clearance.
1–3 years of experience in network operations or technical support.
Basic understanding of networking fundamentals, including TCP/IP, routing, and switching.
Experience with ticketing systems and incident management processes.
Strong troubleshooting and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to work independently in a 24x7 operational environment.
Strong attention to detail and commitment to documentation standards.
Customer service orientation and ability to manage multiple priorities.
Hold one or more of the listed certifications, or be a strong candidate able to obtain a certification within six months: MSFT Azure Certifications, ACE-A, ACE-S, JNCIA-Junos, JNCIS-SP, JNCIS-ENT, CompTIA Network+, CompTIA Security+, or CCNA.

Nice To Haves

Familiarity with Microsoft Azure networking services is preferred.

Responsibilities

Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers.
Perform port provisioning and generate Network Design Templates (NDT) for buildout activities.
Create seed files and execute post-build service configuration deployments.
Validate configuration settings before bringing services to production.
Support decommissioning efforts for retiring network infrastructure.
Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents.
Update the knowledge base with troubleshooting guides and lessons learned from incident resolution.
Contribute to PNAAS automation initiatives.
Document standard operating procedures for Tier 1 activities.
Maintain accurate records of configuration changes and deployment activities.
Coordinate and collaborate with Microsoft’s partners on partner capacity onboarding according to business needs.
Escalate complex issues to Tier 1.5/2 support following established protocols.