Federal Claims Supervisor - Longshore

Gallagher•Orlando, FL

2d•Remote

About The Position

The Federal Claims Supervisor leads a Workers Compensation claims team handling claims of varying caseload sizes and complexities, including federal claims such as Longshore, Defense Base Act (DBA), Black Lung, and FELA. The supervisor guides the team in following Gallagher Bassett’s Best Practices and delivering high-quality, efficient service. This role oversees adjuster hiring and training, team goals and workload management, and employee coaching and development. It also uses Gallagher technology to improve team efficiency and service quality, and communicates proactively and professionally with clients, carriers, and brokers. The role is eligible for fully remote work.

Requirements

High school diploma.
At least 10 years of related claims experience.
At least 2 years of prior leadership or people-management experience in a claims environment.
Extensive experience handling federal claims, such as Longshore, Defense Base Act (DBA), Black Lung, or FELA.
Knowledge of all team-member-related functions.
Appropriate licensure and/or certification in all states in which claims are handled.

Nice To Haves

Bachelor’s degree.

Responsibilities

Lead and encourage a Workers Compensation claims team handling a range of caseload sizes and complexities.
Guide the claims team to handle claims in accordance with Gallagher Bassett’s Best Practices.
Manage adjuster hiring and training, fostering performance and continuous improvement.
Set team goals, motivate performance, and manage workloads to support efficiency.
Use Gallagher technology to improve team efficiency and service quality.
Communicate professionally, positively, and proactively with clients, carriers, and brokers.
Manage competing priorities, identify coaching opportunities, and support team members’ development.