FEC Support System Senior Analyst

Turner Construction•Kansas City, MO

About The Position

The FEC Support System Senior Analyst supports implementation, training, and user adoption of enterprise management software used for construction equipment rentals, fleet operations, and service workflows. The role helps maintain system effectiveness through user support, training resources, and monitoring of system utilization and performance. It partners with teams across the organization to align system use with processes and standard operating procedures. The analyst serves as a resource on First Equipment Company (FEC) enterprise management software, including Wynn Systems applications such as RentalResults, InfoManager, and Dispatching. The position supports training and documentation, troubleshoots issues, monitors user feedback and adoption, participates in testing and system changes, and coordinates small-scale improvements. The role is based in Kansas City, Missouri, has limited travel, and regularly works in an office or remote setting.

Requirements

At least 4 years of experience supporting enterprise systems, software training, or operations enablement.
Experience with enterprise rental or fleet software such as Wynn Systems (RentalResults, InfoManager, or Dispatching) or similar platforms.
Experience delivering systems training, developing user documentation, and assessing user-adoption trends.
Strong problem-solving and troubleshooting skills, including the ability to escalate and communicate issues effectively.
Basic understanding of construction rental workflows, dispatch operations, and equipment lifecycle.
Clear, professional verbal communication and the ability to collaborate with internal and external stakeholders, with thorough follow-up practices.
Strong written communication skills, including documenting issues and translating technical processes into user-friendly guidance for non-technical audiences.
Ability to stay organized and manage concurrent tasks and timelines.
Ability and enthusiasm to learn and improve systems, tools, and workflows, and familiarity with applying continuous improvement concepts, methodologies, and tools.
Ability to adapt to change and quickly adopt processes, information, and technology enhancements.
Proficient computer skills, including Microsoft Office, especially Excel and PowerPoint.
Physical ability to perform the described duties, including climbing stairs and ladders, negotiating construction work areas, and regularly lifting or moving up to 10 pounds and occasionally up to 25 pounds.

Nice To Haves

Associate’s or Bachelor’s degree from an accredited program, or an equivalent combination of education, training, and experience.
Customer service or support experience in Information Technology.
Experience with reporting tools and Learning Management System platforms.

Responsibilities

Provide direct user support for FEC enterprise management software navigation, issue resolution, and workflow adoption.
Support delivery of training materials, onboarding guides, and system documentation.
Troubleshoot user-reported system issues and route complex matters to the Information Services team or vendor as needed.
Track user feedback and system performance to identify improvement opportunities and additional training needs.
Generate reports and dashboards to communicate system usage, adoption trends, and training effectiveness.
Participate in user acceptance testing, system upgrades, and configuration changes.
Contribute to development and maintenance of standard operating procedures and documentation for rental, fleet, and service workflows.
Reinforce standard processes and assist with minor enhancements to promote consistent system use across departments.
Coordinate cross-functional efforts for small-scale system improvements and integrations.
Participate in internal training sessions and workshops to build knowledge and share best practices.
Perform other activities, duties, and responsibilities as assigned.