FEC Support System Senior Analyst

Turner Construction Company • Kansas City, MO

3d

About The Position

The FEC Support System Senior Analyst supports implementation, training, and user adoption of enterprise management software used for construction equipment rentals, fleet operations, and service workflows. The role helps maintain system effectiveness through user support, training resources, and monitoring system utilization and performance. It partners with teams across the organization to align system processes with standard operating procedures.

Requirements

• At least 4 years of experience supporting enterprise systems, software training, or operations enablement.
• Experience with enterprise rental or fleet software platforms such as Wynn Systems, RentalResults, InfoManager, Dispatching, or similar platforms.
• Experience delivering systems training, developing user documentation, and assessing user adoption trends.
• Strong problem-solving and troubleshooting skills, including the ability to escalate and communicate issues effectively.
• Basic understanding of construction rental workflows, dispatch operations, and equipment lifecycle.
• Clear, professional verbal communication skills and the ability to collaborate with internal and external stakeholders and follow up thoroughly.
• Strong written communication skills, including documenting issues and translating technical processes into user-friendly guidance for non-technical audiences.
• Organization skills and ability to manage concurrent tasks and timelines.
• Ability and enthusiasm to learn and improve systems, tools, and workflows, and familiarity with continuous improvement concepts, methodologies, and tools.
• Ability to adapt to change and quickly adopt processes, information, and technology enhancements.
• Proficient computer skills, including Microsoft Office, especially Excel and PowerPoint.
• Ability to meet the physical demands described, including climbing stairs and ladders, negotiating construction work areas, and lifting up to 10 pounds regularly and up to 25 pounds occasionally.
• Ability to work in compliance with company safety policies, procedures, and applicable laws.

Nice To Haves

• Associate’s or Bachelor’s degree from an accredited program, or an equivalent combination of education, training, and experience.
• Customer service or support experience in Information Technology.
• Experience with reporting tools and Learning Management System platforms.

Responsibilities

• Serve as a knowledgeable resource on First Equipment Company enterprise management software, including Wynn Systems, RentalResults, InfoManager, and Dispatching, and support users with navigation, issue resolution, and workflow adoption.
• Support delivery of training materials, onboarding guides, and system documentation.
• Troubleshoot user-reported system issues and route complex matters to the Information Services team or vendor as needed.
• Track user feedback and system performance to identify opportunities for improvement and additional training.
• Generate reports and dashboards to monitor and communicate system usage, adoption trends, and training effectiveness.
• Participate in user acceptance testing, system upgrades, and configuration changes.
• Contribute to the development and maintenance of standard operating procedures and documentation for rental, fleet, and service workflows.
• Reinforce standard processes and assist with minor enhancements to promote consistent system use across departments.
• Coordinate cross-functional efforts for small-scale system improvements and integrations.
• Participate in internal training sessions and workshops to build knowledge and share best practices.
• Perform other activities, duties, and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed