FEC Manager

City of New York•New York City, NY

About The Position

The Manager of the ACS Family Enrichment Center (FEC) Program Management team oversees an assigned portfolio of contracted Family Enrichment Centers and serves as the primary liaison between ACS and contracted provider organizations. The Manager supports high-quality, community-centered implementation of the FEC model by balancing contract oversight, technical assistance, relationship management, and continuous learning in alignment with the FEC Model Standards and ACS expectations. The FEC Program Management team oversees the development and implementation of 30 contracted Family Enrichment Centers across New York City. FECs are welcoming, walk-in, family-centered spaces open to all and co-designed with community members. Families and children can connect with neighbors, volunteer, participate in offerings, and access resources and supports they feel they need to thrive. Centers are in varying stages of implementation, from established operations to start-up activities such as hiring and training staff, engaging community members in site design and renovation, conducting outreach, and providing in-person and virtual offerings. The Administration for Children’s Services protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. Its Division of Child and Family Well-Being works to ensure families and children have critical supports, advance equity and social justice, reduce disparities, and foster well-being across New York City. The Office of Strategy, Research, and Provider Partnerships includes teams that manage FEC and PromiseNYC programs and support the Division’s strategic, analytical, and data-driven work.

Requirements

A master’s degree in an appropriate field of specialization and at least two years of responsible full-time research experience in that field, subject to the City Research Scientist qualification requirements stated in the posting.
Appointments are subject to a minimum probationary period of one year.
Candidates for employment with child-caring responsibilities are subject to the inquiry required by Section 424-A of the New York Social Services Law regarding whether they have been the subject of a child abuse and maltreatment report.

Responsibilities

Manage an assigned portfolio of FEC contracts and serve as the primary ACS point of contact for contracted providers.
Monitor provider alignment with FEC Model Standards, contract requirements, and deliverables using the Program Management Team’s data and information collection, analysis, and reporting systems and tools.
Review provider reports, workplans, and corrective action plans, and identify risks and implementation gaps.
Document performance concerns and elevate issues to Directors with clear analysis and recommendations.
Review and approve annual budgets, budget modifications, and invoices through the City’s PASSPort Portal.
Provide ongoing coaching and technical assistance to contracted FEC Directors and leadership staff.
Support translation of FEC Model Standards into providers’ daily practices, policies, staffing, and programming.
Conduct regular announced and unannounced site visits to assess implementation quality and fidelity.
Build strong, strength-based, accountable relationships with contracted providers grounded in clarity and trust.
Communicate ACS guidance, expectations, and feedback clearly and consistently.
Navigate challenging conversations professionally and with cultural humility.
Coordinate with internal ACS teams, including PSI, Training, the Division of Finance, and Law, to support provider needs.
Use varied methods of data collection and analysis, observation, and provider input to assess trends and inform recommendations.
Contribute to system-wide learning, model refinement, and quality improvement efforts.
Maintain timely documentation of site visits, technical assistance, trends in ongoing check-in meetings, and key decisions.
Prepare concise summaries and briefings for Directors and leadership.