FEC Manager

City of New York•New York, NY

9d•$87,743 - $110,120

About The Position

The Manager of the ACS Family Enrichment Center (FEC) Program Management team oversees an assigned portfolio of contracted Family Enrichment Centers and serves as the primary liaison between ACS and contracted provider organizations. The role supports high-quality, community-centered implementation of the FEC model by balancing contract oversight, technical assistance, relationship management, and continuous learning in alignment with the FEC Model Standards and ACS expectations. The FEC Program Management team oversees the development and implementation of contracted Family Enrichment Centers citywide. The centers are welcoming, walk-in, family-centered spaces, open to all and co-designed with community members. Families and children can connect with neighbors, volunteer, take part in offerings, and access resources and supports they identify as helpful. The portfolio includes centers at different stages of implementation, from established sites to start-up centers hiring and training staff, engaging community members, preparing sites, conducting outreach, and providing in-person and virtual offerings.

Requirements

For appointment to City Research Scientist Assignment Level II and above, a doctorate in an appropriate physical, biological, environmental, or social science field and one year of full-time responsible supervisory, administrative, or research experience in the appropriate field; or a master's degree in an appropriate field and three years of responsible full-time research experience in the appropriate field; or equivalent education and/or experience.
Regardless of the qualification pathway, candidates must have at least a master's degree in an appropriate field and at least two years of the specified research experience. Two years as a City Research Scientist Level I may substitute for the experience required in the first two pathways.
Appointments are subject to a minimum one-year probationary period.
For employment with child-caring responsibilities, an authorized agency must inquire whether the candidate has been the subject of a child abuse and maltreatment report, as required by Section 424-A of the New York Social Services Law.

Responsibilities

Manage an assigned portfolio of FEC contracts and serve as the primary ACS point of contact.
Monitor provider alignment with FEC Model Standards, contract requirements, and deliverables using the Program Management Team’s data and information collection, analysis, and reporting systems and tools.
Review provider reports, workplans, and corrective action plans; identify risks and implementation gaps.
Document performance concerns and elevate issues to Directors with clear analysis and recommendations.
Review and approve annual budgets, budget modifications, and invoices through the City’s PASSPort Portal.
Provide ongoing coaching and technical assistance to contracted FEC Directors and leadership staff.
Support providers in translating FEC Model Standards into daily practice, policies, staffing, and programming.
Conduct announced and unannounced site visits to assess implementation quality and fidelity.
Build strong, strength-based, accountable relationships with contracted providers grounded in clarity and trust.
Communicate ACS guidance, expectations, and feedback clearly and consistently.
Navigate challenging conversations with professionalism and cultural humility.
Coordinate with internal ACS teams, including PSI, Training, the Division of Finance, and Law, to support provider needs.
Use varied methods of data collection and analysis, observation, and provider input to assess trends and inform recommendations.
Contribute to system-wide learning, model refinement, and quality improvement efforts.
Maintain timely documentation of site visits, technical assistance, trends from ongoing check-in meetings, and key decisions.
Prepare concise summaries and briefings for Directors and leadership.