FBO Customer Service Representative - Provo, UT

Military Spouse Corporate Career Network • Provo, UT

1d • Onsite

About The Position

The FBO Customer Service Representative serves as a company liaison and provides professional customer service to customers, vendors, team members, visitors, and the general public. The role responds to inquiries and requests, builds long-term customer relationships, supports the company switchboard and administrative needs, performs clerical duties, and monitors security systems. Success requires sound judgment, the ability to multitask and prioritize, organization, and composure under pressure.

The representative assists customers and project managers with travel arrangements and related services, coordinates with local service providers, promotes FBO services and fuel programs, and helps ensure ramp resources are available. The position also supports invoicing, payment processing, fuel inventory coordination, accounting tasks, company communications, aircraft arrival monitoring, emergency notifications, alarm response, access control, surveillance monitoring, mail handling, and other duties assigned by management. The stated schedule is Friday through Monday, 12:00 p.m. to 10:00 p.m., and the role is on-site in Provo, Utah.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience, including direct customer contact and multi-line phone experience.
• Proficiency with general computer use and basic knowledge of Microsoft software, including Word, Excel, and Project.
• Valid driver's license and acceptable driving record.
• Regularly scheduled attendance.
• Ability to read small print and perform repetitive motions; tolerate standing, bending, stooping, and sitting; and type and perform data entry proficiently.
• Ability to tolerate working in noisy environments.

Responsibilities

• Greet employees, customers, vendors, visitors, and members of the public professionally, serving as a company liaison and promoting a positive company image.
• Research and respond to customer inquiries and requests, including travel arrangements.
• Arrange customer itineraries and accommodations, such as hotels, rental cars, catering, and restaurant reservations.
• Develop and maintain relationships with local hotels, rental car companies, catering providers, dry cleaners, and other service providers.
• Promote FBO services and fuel supplier programs.
• Ensure ramp resources and services are available to customers, including catering, fuel, and rampside rental cars; provide customer transportation as needed.
• Communicate with project managers and sales teams about customer arrivals and departures, fuel and defuel sales, reservations, and other services.
• Check the Hangar D customer lounge and offices daily, update office name signs, and arrange refreshments in customer and pilot lounges.
• Prepare invoices and bills, receive payments, and support transactions for services including fuel and oil sales, hangar rentals, minor maintenance work, and parts.
• Check and verify invoices produced during the shift for accuracy.
• Coordinate with Line Service to ensure fuel inventory and sales are accurate.
• Provide administrative support, including organizing files, generating reports, creating spreadsheets, and updating the customer database.
• Assist Accounting with balancing the cash drawer and report discrepancies to the supervisor.
• Disperse travel-pack cash; generate miscellaneous invoices and credit memos; prepare checks and mail weekly for Accounting; and update Travel Bank.
• Support the company switchboard by routing calls, relaying announcements, using paging-system radios, and responding to ARINC.
• Monitor incoming aircraft using flight-tracking software and communicate arrival and departure details to Line Services.
• Respond to first-responder calls and send emergency notifications using the Everbridge Alert System.
• Respond to security, trouble, and fire alarms by assessing the alarm and notifying the appropriate line service or facility representative.
• Monitor the AMAG security system, process security-related paperwork, and create security access rights and door alarms.
• Monitor Milestone security cameras and observe vehicles and team members entering through secured gates and doors; issue keys as needed.
• Prepare bulk mailings, weigh packages for postage, post certified mail, and sort and distribute incoming mail.
• Perform other related duties as assigned by management.

Benefits

• Relocation assistance for those who qualify.
• Medical, dental, and vision coverage, plus vacation and holiday benefits, available to team members on day one.
• Health Savings Account with employer and employee contributions.
• 401(k) program, with contributions available within the first 45 days and a 50% match on the first 6% contributed.
• On-site fitness and health clinics at MRO locations.
• In-house training opportunities.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED