Airport FBO - Office Assistant/Customer Service Representative (Part-time)

Outagamie County • Appleton, WI

21h • Onsite

About The Position

The Office Assistant provides general administrative and customer-service support for airport FBO operations, including receptionist duties. The position reports to the Airport Operations Supervisor and supports airport administration, tenants, users, and the public. Current part-time shifts are 4:30 a.m.–1:00 p.m. Thursday through Saturday or 2:30 p.m.–11:00 p.m. Sunday through Tuesday. The airport operates 365 days a year, and employees must be available to work during EAA AirVenture, scheduled for July 26–August 1, 2027, and at future EAA events. Benefit options and paid time off are available to team members working 20 or more hours per week. The position requires attendance reliability, flexibility, and the ability to work overtime or extra hours as required, as well as working in all-weather conditions.

Requirements

• High school graduate or GED, and a valid Wisconsin driver's license; or an equivalent combination of education and experience providing the necessary knowledge, skills, and abilities.
• Conform to Department goals, policies, and procedures and Outagamie County Work Rules and Terms of Employment.
• Complete TSA background security checks and other testing as required.
• Ability to organize work and work without direct management supervision.
• Knowledge of Airport and department goals, policies, and procedures, and demonstrated skill in general clerical duties.
• Ability to handle simultaneous calls on a multi-line phone system.
• Knowledge of general office equipment, including photocopiers, fax machines, multi-line telephones, and calculators.
• Ability to comply with applicable safety regulations and effectively use department computer software.
• Ability to communicate effectively in English and understand and follow written and oral instructions.
• Ability to maintain strict confidentiality and make sound decisions using good judgment while working semi-independently.
• Ability to use tact and diplomacy with staff, coworkers, tenants, and the general public.
• Reliable attendance and flexibility to work hours, including early mornings, days, and nights; availability to work during EAA AirVenture and future EAA events.
• Ability to work in all-weather conditions.
• Physical ability to stand and walk for extended periods, with good eye-hand coordination and peripheral vision.

Responsibilities

• Perform clerical duties, including typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments, and vacation calendars; handle incoming and outgoing mail; and order and maintain office supplies.
• Greet visitors and tenants, respond to general inquiries, and route incoming questions by email and phone to the appropriate department.
• Support commercial ground, facility, and passenger services, including terminal aircraft ground support, baggage handling, airport ambassador duties, parking, and valet services.
• Record minutes at Airport meetings.
• Assist the Airport Marketing Manager and Operations Supervisors with managing and corresponding through social media outlets.
• Coordinate and assist with airport administration and FBO correspondence with tenants, users, and the general public.
• Initiate, update, and maintain department files and records, Airport/FBO statistical data, and surveys.
• Assist with planning and organizing service announcements, groundbreakings, meetings, tradeshows, promotions, and other Airport and FBO events.
• Conduct customer surveys for Airport and FBO initiatives.
• Maintain a master contact database for Administration and FBO tenants.
• Maintain regular and predictable attendance and work overtime or extra hours as required.
• Perform other duties as assigned.

Benefits

• Benefit options and paid time off for team members working 20 or more hours per week.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED