Fan Services Representative (Seasonal)

Toronto Blue Jays•Toronto, ON

2d•Onsite

About The Position

The Toronto Blue Jays are looking for a motivated, service-orientated individual who is responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly, professional manner while fostering an inclusive environment for all. This is a part-time role tied to the Blue Jays season. Reporting to the Fan Services Supervisor, Fan Services Representatives will support fans in-person or by phone/email in shaping their experience at all Toronto Blue Jays home games and Rogers Centre concerts/events with any stadium or event-related inquiries or concerns they may have. As a Fan Services Representative, you will be committed to creating authentic, memorable experiences for thousands of fans by assisting them in shaping their experience based on their individual needs and wants. You will actively demonstrate our WE CARE values throughout all interactions with fans and your peers. These are seasonal roles aligned with the baseball and Rogers Centre events schedule, spanning from approximately June to November 2026. This is a part-time contract position with the possibility of extension.

Requirements

Fan Services Representatives must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required.
A commitment to service excellence and fan satisfaction
Exceptional problem-solving skills
Superior written and verbal communication skills
Excellent relationship building and people skills
Ability to multi-task in fast paced working environment
Ability to prioritize effectively
Proficiency with Microsoft Office programs, experience with Salesforce or other CRM platforms preferred
Available to commit to working 81 Toronto Blue Jays home games and all additional concerts hosted at the Rogers Centre
Ability and willingness to work evenings, weekends and holidays as required

Nice To Haves

Previous work with professional or local sports organization an asset
Knowledge of the game of baseball and the Toronto Blue Jays is considered an asset
Bilingualism considered an asset
Familiarity with the City of Toronto and local transit systems considered an asset

Responsibilities

Provide exceptional service based on our Fan Service principles to consistently go above and beyond to exceed fan expectations
Answering fan inquiries and questions in a friendly, professional manner in person, by phone, email or mail that are stadium game/event related
Take ownership to determine appropriate action to resolve in game/event issues promptly and effectively to a satisfactory outcome
Proven ability to handle and diffuse difficult situations
Creating an inclusive environment in the ballpark for all
Action in game issues to appropriate department to action
Responsible for in-take, entering and releasing lost and found items
Responsible for in-take, monitoring, and release of checked items
Responsible for ensuring fan services booth and subsequent inclusive spaces are stocked and appropriately cared for
Logging, tracking fan feedback during and post event to assist in improving the overall fan experience via CRM
Maintain strong cooperative working and supportive relationships with all game/event teams and inter-department
Participate in on-going department projects as assigned
Various game/event day or office duties as assigned