Bilingual Guest Services Representative - Seasonal

ARC'TERYX • Vancouver, BC

3d • Hybrid

About The Position

As a Bilingual Guest Services Representative - Seasonal, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc'teryx products and services. Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication. In collaboration with a dynamic, high-performing team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty. This is a temporary, fixed term position, for approximately 6 months, beginning August 10, September 8, October 5, or November 2, 2026. This role will be based out of our new Vancouver office, located at 565 Great Northern Way, and may be open to hybrid work depending on business needs and per department policy.

Requirements

• Able to read, write, fluently speak and understand both the French and English language, and communicate with guests confidently and clearly in either language.
• Knowledge of or experience using Arc'teryx products or other outdoor brand products.
• Highly effective verbal and written communication skills.
• Able to read, write, fluently speak and understand the English language.
• Proactive and comfortable communicating with customers via phone and email.
• Strong organizational, interpersonal, and problem-solving skills.
• Strong attention to detail, including accurate data and order entry skills.
• Proficient in Microsoft Office.
• Proactive in identifying the root cause of issues and developing solutions.
• Highly flexible and adaptable when faced with ambiguity.
• Comfortable with change, and able to switch to other tasks or business areas as needed when business demands shift.
• Able to balance autonomy and collaboration.
• Inspire breakthrough thinking and continuous improvement.
• Seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
• Passion for work paralleled by passion for getting outside and living it.

Responsibilities

• Provide an exceptional experience and helpful solutions for guests seeking answers about Arc'teryx products and services.
• Take an empathetic approach to offer personalized resolutions through multiple channels of communication.
• Represent the brand and inspire continuous growth of guest loyalty.
• Participate in Training in a structured onboarding class to learn systems and processes, product knowledge, and guest interactions.
• Work from 565 Great Northern Way following completion of Training.
• Adhere to blackout dates during peak periods when time off will not be approved.
• Be available and not take time off during the first month(s) of employment to ensure training requirements are met.

Benefits

• Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Parental leave top-up and a nesting period for new parents.
• Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed