Family Worker - Early Learning & Care

Greater Philadelphia YMCA•Mount Laurel, NJ

10d

About The Position

The Family Worker works one-on-one with families to identify needs, set goals, and connect them with appropriate resources. The role includes scheduling home visits and conferences, supporting the director with daily administrative tasks, and providing administrative support to the center. The Family Worker may manage center operations and personnel in the Director’s absence. The position is part-time and hourly, at $21.00. The YMCA offers team support and training, opportunities to learn and grow, and the chance to contribute to a nonprofit organization focused on strengthening the community.

Requirements

A college degree is preferred, or five years of experience in a related field.
Experience working with communities and families.
Proficiency in MS Office.
Maintain strict confidentiality and respect families’ personal information.
Strong interpersonal skills and patience.
Ability to perform activities requiring sustained concentration and attention.
Passion for member service and for building and maintaining a culture of service excellence.

Nice To Haves

College degree.

Responsibilities

Conduct family intakes, listen to families to determine needs, provide crisis intervention and community resource referrals, and follow up to assess whether needs are being met.
Establish positive relationships with families served.
Schedule home visits and coordinate conferences, including confirming dates and times and entering information into monthly calendars.
Enter family information into the database to support accurate reporting and maintain accurate, up-to-date enrollment files.
Provide comprehensive administrative support to the Director.
Manage overall center operations and personnel in the Director’s absence.
Participate in community outreach and resource-sharing events to increase awareness and understanding of community services.
Perform other related duties as assigned.