Family Worker - Early Learning & Care

Greater Philadelphia YMCA • Mount Laurel, NJ

12d

About The Position

The Family Worker works one-on-one with families to identify needs, set goals, and connect them with appropriate resources. The role includes scheduling home visits and conferences, conducting family intakes, providing crisis intervention and referrals, and following up with families to help determine whether their needs are being met. The Family Worker also provides administrative support to the center director, maintains family records and enrollment files, and may manage center operations and personnel in the director’s absence.

The position offers team support and training, opportunities to learn and grow at the YMCA, and the opportunity to contribute to a nonprofit organization focused on strengthening the community. The Greater Philadelphia YMCA is an equal opportunity employer.

Requirements

• College degree preferred or five years of experience in a related field.
• Experience working with communities and families.
• Proficiency in MS Office.
• Maintain strict confidentiality and show respect for families’ personal information.
• Strong interpersonal skills and patience.
• Ability to perform activities requiring sustained concentration and attention.
• Passion for member service and building and maintaining a culture of service excellence.

Nice To Haves

• College degree.

Responsibilities

• Conduct family intakes and listen actively to determine family needs.
• Provide crisis intervention, community resource referrals, and follow-up to help families access services and determine whether appropriate needs are being met.
• Establish positive relationships with families served.
• Schedule home visits and coordinate conferences, including confirming dates and times and entering information into monthly calendars.
• Enter family information into the database to ensure accurate reports and maintain current enrollment files for enrolled families.
• Provide comprehensive administrative support to the director.
• Manage the center’s overall operations and personnel in the director’s absence.
• Participate in community outreach and resource-sharing events to educate others and expand knowledge of community services.
• Perform other related duties as assigned.

Benefits

• Free YMCA membership with access to all branches.
• Flexible work schedule.
• Discounts on child care and summer camp programs.
• Retirement or future-planning benefit information is available by inquiry; specific details are not provided.
• Training and support from the team.
• Opportunities to learn and grow at the YMCA.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed