Family Support Worker
About The Position
The Family Support Worker serves as a member of a Case Management team, supporting children and families to help prevent child abuse and neglect in at-risk families. The role assists Case Managers with documentation and care management, helps families access training, education, social services, and community resources, and supports continuity of care. The position also includes coordinating transportation, supervising children when needed, monitoring quality of care through phone calls and home visits, and providing families with information and training to promote stability and healthy family systems. The role is based in Tampa, Florida, and is full-time.
Requirements
- High school diploma.
- Two years of experience providing social services, child development, family services, or working in a childcare setting; an associate or bachelor's degree in social science or a related field may substitute for the required experience.
- Screening through the Florida Background Screening Clearinghouse is required.
Responsibilities
- Assist Case Managers in maintaining records and program documentation for families receiving services.
- Assist families in accessing training, education, and social services such as housing, day care, employment and training, counseling, and medical treatment.
- Participate in staffings, court hearings, and other team meetings related to services for children and families.
- Assist with care management services, including assessment, planning, linking, monitoring, and advocacy.
- Coordinate necessary transportation for families.
- Assist in supervising children when parents are absent or children are awaiting placement.
- Complete required documentation accurately and on time in accordance with policies, contract terms, and regulatory requirements.
- Monitor quality of care by contacting families by phone and conducting home visits.
- Provide families with education, information, and training to increase awareness of child abuse and neglect and promote family stability and healthy family systems.
- Assist Case Managers in referring children and families to appropriate community services and assuring continuity of care.
- Treat all children and families with respect and common courtesy.
Benefits
- Health insurance plan
- Dental insurance plan
- 401(k) plan
- 11 paid holidays
- Generous vacation and sick time
- Tuition and CEU reimbursement
- Flexible spending accounts
- Supplemental insurance packages, including disability and life insurance
- Ongoing training and CEU opportunities
- Promotional opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
