Family Support Supervisor - Tampa Bay, Florida

Better Together•Tampa, FL

About The Position

Better Together seeks a Family Support Supervisor to lead, coach, and develop Family Support Managers serving Hillsborough, Pasco, and Pinellas Counties. Reporting to the Executive Director, the Supervisor ensures children are safe, families receive exceptional care, and the organization’s program model, policies, procedures, and best practices are implemented consistently and effectively. The role provides hands-on leadership, training, quality assurance, and case oversight. It helps Family Support Managers strengthen professional judgment, discernment, problem-solving, time management, and their capacity to serve families. The Supervisor assesses complex situations, identifies risks, develops practical solutions, and helps staff navigate challenging family circumstances with compassion, professionalism, and sound judgment. The ideal candidate understands poverty, trauma, family dynamics, and the challenges facing vulnerable parents. They balance empathy with accountability, help families make progress toward stability and self-sufficiency, and keep child safety central to decisions. The position is based in Florida, with a work environment featuring weekly team meetings, quarterly in-person team meetings, a 90-day orientation, and a home-office setup with equipment and communication tools.

Requirements

Master’s degree in a relevant field preferred, or an equivalent combination of education and progressively responsible professional experience demonstrating comparable knowledge, leadership capabilities, and expertise.
Technological requirements include Salesforce and Basecamp.
Alignment with Better Together’s core values: empathy, humility, integrity, gratitude, a solutions-focused outlook, initiative, openness to feedback, resilience, accountability, and commitment to the mission.

Nice To Haves

Master’s degree in a relevant field.

Responsibilities

Ensure children are safe and families receive high-quality care in accordance with Better Together’s policies, procedures, program standards, and best practices.
Oversee regional leads and cases throughout the full case lifecycle, including response, assessment, volunteer matching, support planning, case progression, and closure.
Review case files, documentation, assessments, and support plans for child safety, family readiness, quality of care, and compliance.
Assess family circumstances, identify safety concerns and risks, and determine appropriate next steps using sound judgment.
Conduct case reviews and quality assurance audits; identify gaps, trends, and opportunities to improve services and outcomes.
Ensure Family Support Managers consistently implement the program model and correct gaps in execution.
Serve as the first point of escalation for complex cases, child safety concerns, family crises, and situations requiring leadership support.
Guide staff on interventions, safety planning, escalation, and coordination with community partners or appropriate authorities when necessary.
Monitor case documentation, follow-up, outcomes, accountability, case progression, and timely resolution of concerns.
Directly supervise Family Support Managers and set expectations for performance, productivity, caseload management, documentation, and care quality.
Monitor team and individual performance using metrics, Salesforce reporting, case reviews, and other accountability tools.
Review caseloads, staff capacity, response times, case progression, outcomes, and service quality to improve efficiency and effectiveness.
Identify performance gaps and provide constructive feedback, coaching, and appropriate corrective action.
Model and help staff develop organization, time management, prioritization, follow-through, and ownership.
Identify operational inefficiencies and opportunities to strengthen systems, processes, and team capacity without compromising quality.
Communicate regularly with the Executive Director about team performance, emerging risks, operational challenges, and improvement opportunities.
Build a team culture of accountability, initiative, professionalism, collaboration, and continuous improvement.
Provide onboarding, training, shadowing, coaching, and ongoing professional development for Family Support Managers.
Strengthen staff competency in family assessments, child safety, case management, volunteer coordination, documentation, and best practices.
Develop staff judgment, critical thinking, discernment, and creative problem-solving so they can make sound decisions and resolve challenges.
Coach staff in parent communication, difficult conversations, boundaries, redirection, and conflict de-escalation.
Model empathy, compassion, and professionalism while helping staff balance supportive relationships, expectations, boundaries, and accountability.
Equip staff to understand poverty, trauma, addiction, mental health challenges, and family instability while maintaining appropriate expectations for child safety and parental responsibility.
Identify staff strengths and development needs and build their effectiveness, independence, and leadership capacity through practical coaching and real case scenarios.
Promote learning through meaningful feedback and continuous development of professional judgment, confidence, and practice.
Support staff in developing practical solutions that help parents overcome barriers, build healthy relationships, strengthen their families, and move toward stability and self-sufficiency.
Equip staff to support parents’ relationships, emotional well-being, financial stability, personal growth, and sense of purpose.
Coach staff to empower parents to develop skills, take ownership, overcome barriers, and progress toward self-sufficiency.
Help staff connect parents with volunteers, mentors, churches, and community partners to build healthy relationships and a sustainable support network.
Ensure staff and volunteers use mentoring tools and best practices to help parents set goals, develop healthy habits, strengthen life skills, and make progress.
Coach staff to identify underlying challenges, mobilize community resources, and develop individualized solutions to barriers to family stability.
Ensure families are connected with appropriate community resources, funding solutions, employment opportunities, treatment services, and other support.
Provide leadership during family crises by guiding staff in assessing immediate needs, de-escalating situations, identifying resources, and developing timely solutions while prioritizing child safety.
Ensure families and volunteers receive exceptional care, timely communication, compassionate support, and effective solutions; evaluate service quality, mentoring effectiveness, and family outcomes.