Family Support Manager for Tampa Bay - Hillsborough County

Better Together•Tampa, FL

6d•$56,000 - $60,000

About The Position

Better Together is seeking a full-time Family Support Manager to manage and directly support families in crisis through its Better Families Program in the Tampa Bay Region, serving Hillsborough, Pasco, and Pinellas Counties. The position must reside in Hillsborough County. The manager oversees family support needs, including assessing situations, matching families in crisis with approved volunteer host families, facilitating intakes, developing life goals and support plans, and advising host and mentor families to help achieve successful reunification. The role focuses on assessment and evaluation, matching and support plan development, and mentoring and coaching. The manager assesses the needs and strengths of parents, children, and volunteer families; develops individualized plans in collaboration with regional staff; works toward agreement on plans and next steps; and provides ongoing guidance, resources, and coaching to families. The goal is to help ensure every child has a permanent home that provides physical and emotional safety. The position is primarily community-based, with most work time spent in the field engaging with families and volunteers. It involves making decisions in crisis situations, which may include helping individuals relocate or transporting them to safe spaces. Weekly in-person team meetings and quarterly in-person team meetings are expected. The role requires evening and weekend flexibility, participation in a monthly on-call rotation, and potentially extended hours for events, meetings, training, emergencies, or natural disasters.

Requirements

A bachelor’s or master’s degree in social work or a related field is preferred.
A valid driver’s license, vehicle registration, and car insurance are required.
A reliable personal vehicle must be available for daily work-related travel.
Flexibility to work evenings and weekends is necessary.
Participation in a monthly on-call schedule is required.
Must maintain accessibility during work hours and on-call shifts through a reliable phone.
Must demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.
Must be proficient in or able to quickly learn Salesforce and Basecamp.
Must be comfortable working primarily in the community and making decisions in crisis situations.
Must be able to lift and carry items weighing 20–30 pounds.
Must be able to bend, lift, and stand for extended periods during community outreach and home visits.

Nice To Haves

A bachelor’s or master’s degree in social work or a related field.
Child Welfare Certification from the Florida Certification Board.
A Human Service-related degree and a Master of Social Work or equivalent experience working with vulnerable children and families.
Experience or demonstrated skills in leadership, communication, organization, networking, coaching and training, and motivating volunteers and the community.
Ability to work independently with minimal supervision, analyze problems, and find creative solutions.

Responsibilities

Assess the needs and strengths of parents, children, and volunteer families to recommend temporary and permanent placements for at-risk children.
Reach agreement with volunteer families about their strengths and interests in mentoring families and potentially hosting at-risk children.
Evaluate families’ needs for behavior changes and services, and make recommendations and take actions based on independent assessment.
Collaborate with other regional staff to match volunteer support families with families seeking support.
Develop individualized support plans based on the characteristics, strengths, and needs of volunteer helper families and help-seeking families.
Work toward consensus with both families regarding the support plan and the path forward.
Provide ongoing mentorship and coaching to volunteer and support-seeking families to support implementation of the support plan.
Offer guidance, resources, and support that facilitate positive interactions and progress toward agreed-upon goals.
Promote the development of social and personal competence.
Maintain regular communication with team members, coordinate efforts, and provide timely updates.
Attend weekly and quarterly in-person team meetings and discuss case status and opportunities.
Respond to community needs outside regular business hours through the monthly on-call rotation.
Help individuals in crisis relocate to safe spaces and transport them when needed.