Family Support Supervisor - Central East, Florida

Better Together•Palm Beach, FL

About The Position

Better Together seeks a Family Support Supervisor to lead, coach, and develop Family Support Managers serving Brevard, Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie Counties. Reporting to the Executive Director, the Supervisor ensures children are safe, families receive exceptional care, and the organization’s program model, policies, procedures, and best practices are implemented consistently and effectively. This hands-on leadership role includes training, quality assurance, and case oversight. The Supervisor helps Family Support Managers strengthen their professional judgment, discernment, problem-solving, time management, and ability to serve families effectively. The role calls for someone able to assess complex situations, identify risks, develop creative solutions, and guide staff through challenging family circumstances with compassion, professionalism, and sound judgment. The ideal candidate understands poverty, trauma, family dynamics, and challenges facing vulnerable parents. They balance empathy with accountability, helping families make meaningful progress toward stability and self-sufficiency while keeping child safety central to decisions. The position is based in Florida. Better Together’s headquarters are in Naples, but all staff reside in Florida. The organization describes a work culture supported by clear systems, flexibility, and communication, including weekly team meetings, quarterly in-person team meetings, an intensive 90-day orientation, and a home-office setup with equipment and communication tools. Better Together seeks to fill the role as soon as possible.

Requirements

Master’s degree in a relevant field preferred, or an equivalent combination of education and progressively responsible professional experience demonstrating comparable knowledge, leadership capabilities, and expertise.
Technological requirements include Salesforce and Basecamp.
Match Better Together’s core values: empathy, humility, integrity, gratitude, optimism, initiative, teachability, resilience, accountability, and commitment to the mission.

Nice To Haves

Master’s degree in a relevant field.

Responsibilities

Ensure children are safe, families receive high-quality care, and organizational policies, procedures, program standards, and best practices are followed.
Oversee regional leads and cases throughout the case lifecycle, including response, assessments, volunteer matching, support planning, case progression, and closure.
Review case files, documentation, assessments, and support plans for child safety, family readiness, quality of care, and compliance.
Evaluate family circumstances, identify safety concerns and risks, and determine appropriate next steps using sound judgment.
Conduct case reviews and quality assurance audits, identifying gaps, trends, and opportunities to improve services and outcomes.
Ensure Family Support Managers implement the program model and correct gaps in execution.
Serve as the first escalation point for complex cases, child safety concerns, family crises, and situations requiring additional leadership support.
Guide staff on interventions, safety planning, escalation, and coordination with community partners or authorities when necessary.
Monitor case documentation, follow-up, and outcomes to support accountability, case progression, and timely resolution.
Directly supervise Family Support Managers and set expectations for performance, productivity, caseload management, documentation, and quality of care.
Monitor individual and team performance using metrics, Salesforce reporting, case reviews, and other accountability tools.
Review caseloads, staff capacity, response times, case progression, outcomes, and service quality to identify improvements.
Identify performance gaps and provide feedback, coaching, and appropriate corrective action.
Model organization, time management, prioritization, follow-through, and ownership; help staff manage competing priorities.
Identify operational inefficiencies and opportunities to strengthen systems, processes, and team capacity without compromising quality.
Communicate regularly with the Executive Director about team performance, emerging risks, operational challenges, and opportunities for improvement.
Build a team culture of accountability, initiative, professionalism, collaboration, and continuous improvement.
Provide onboarding, training, shadowing, coaching, and ongoing professional development for Family Support Managers.
Strengthen staff competency in family assessments, child safety, case management, volunteer coordination, documentation, and best practices.
Develop staff judgment, critical thinking, discernment, and problem-solving skills so they can make sound decisions and address challenges independently.
Coach staff on parent communication, difficult conversations, healthy boundaries, redirection, and conflict de-escalation.
Model empathy, compassion, and professionalism while helping staff balance supportive relationships with expectations, boundaries, and accountability.
Equip staff to understand poverty, trauma, addiction, mental health challenges, and family instability while maintaining appropriate child-safety and parental-responsibility expectations.
Identify staff strengths, development needs, and opportunities to improve effectiveness, independence, and leadership capacity through practical coaching and case scenarios.
Promote a learning culture in which staff receive meaningful feedback, learn from challenges, and strengthen their professional practice.
Help staff develop practical solutions that address barriers, strengthen families, and support long-term stability and self-sufficiency.
Equip staff to support parents’ relationships, emotional well-being, financial stability, personal growth, and sense of purpose.
Coach staff to empower parents to build skills, take ownership, overcome barriers, and move toward self-sufficiency.
Help staff connect parents with volunteers, mentors, churches, and community partners to build supportive relationships and safety nets.
Ensure staff and volunteers use mentoring tools and best practices to help parents set goals, build healthy habits and life skills, and make progress.
Coach staff to identify underlying challenges, mobilize community resources, and develop individualized solutions for family stability.
Ensure staff connect families with appropriate community resources, funding solutions, employment opportunities, treatment services, and other support.
Guide staff during family crises to assess immediate needs, de-escalate situations, identify resources, and develop timely solutions while prioritizing child safety.
Ensure families and volunteers receive exceptional care, timely communication, compassionate support, and effective solutions; evaluate service quality, mentoring effectiveness, and family outcomes.