Family Support Manager for Southwest Florida - Charlotte County

Better Together•Port Charlotte, FL

9h•$56,000 - $60,000•Onsite

About The Position

Better Together seeks a full-time Family Support Manager to manage and directly support families in crisis through its Better Families Program in Charlotte County, Florida. The position focuses on helping children achieve permanent homes that provide physical and emotional safety and on keeping children out of foster care while supporting families to stay together. The manager assesses families’ needs and strengths, matches families seeking support with approved volunteer host or mentor families, facilitates intakes, develops individualized support plans and life goals, and supports successful reunification. The role is primarily community-based, with most work time spent in the field engaging directly with families and volunteers. The manager must reside in Charlotte County and attend weekly in-person team meetings, as well as quarterly in-person meetings. The role involves making decisions in crisis situations and may include helping people relocate to safe spaces and transporting them there. Evening and weekend flexibility, extended hours when needed, and participation in a monthly on-call rotation are required. Better Together is headquartered in Naples, Florida.

Requirements

A bachelor’s or master’s degree in social work or a related field is preferred.
Valid driver’s license, vehicle registration, and car insurance.
Reliable personal vehicle available for daily work-related travel.
Flexibility to work evenings and weekends; extended hours may be required for events, meetings, training, emergencies, or natural disasters.
Participation in a monthly on-call schedule is required.
Maintain regular communication with team members and be accessible during work hours and on-call shifts through a reliable phone.
Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.
Proficiency in, or ability to quickly learn, Salesforce and Basecamp.
Ability to lift and carry items weighing 20–30 pounds.
Ability to bend, lift, and stand for extended periods during community outreach and home visits.
Must reside in Charlotte County.
Comfort functioning and making decisions in crisis situations.

Nice To Haves

Child Welfare Certification from the Florida Certification Board.
A degree in social work or a related field, including social work, human services, psychology, counseling, public health, sociology focused on human services, community health, nonprofit management, family studies, or rehabilitation services.
Equivalent experience working with vulnerable children and families.
Demonstrated leadership, communication, organization, networking, coaching and training, and volunteer and community motivation skills.
Ability to work remotely with minimal supervision, analyze problems, find creative solutions, and thrive when challenged.

Responsibilities

Assess the needs and strengths of parents, children, and volunteer families to recommend temporary and permanent placements for at-risk children.
Agree with volunteer families on their strengths and interests in mentoring families seeking support, including hosting at-risk children.
Evaluate the behavior changes and services needed by families seeking support, and make recommendations and take actions based on an independent assessment.
Collaborate with other Better Together regional staff to match volunteer support families with families seeking support.
Develop individualized support plans based on assessments of both volunteer helper families and families seeking help.
Work toward agreement with both families on the support plan and the path forward.
Provide ongoing mentorship and coaching to volunteer and support-seeking families to help implement support plans.
Offer guidance, resources, and support to facilitate positive interactions and progress toward agreed-upon goals.
Promote the development of social and personal competence.
Communicate regularly with team members to coordinate efforts and provide timely updates.
Attend weekly and quarterly in-person team meetings and discuss case status and opportunities.
Participate in a monthly on-call rotation and respond to community needs outside regular business hours.
Help individuals relocate to safe spaces and transport them when needed.