Family Support Educator (FSE) - Atlanta, GA

Acadia Pharmaceuticals Inc.•Alabama - Remote, MS

2d•$124,000 - $170,000•Remote

About The Position

Acadia Pharmaceuticals is seeking a field-based Family Support Educator to provide patient education and support throughout the treatment journey for the Rett community. The role serves as a dedicated point of contact for Rett families’ on-label, clinical education-related questions about the disease and product. It primarily engages caregivers and families, and may also engage healthcare professionals and local communities, to help patients progress in their healthcare journey and successfully start and stay on therapy. The position covers an assigned territory that may include multiple states and collaborates with internal cross-functional partners. Caregiver engagement may occur before, during, and after therapy initiation through in-person, telephone, or virtual interactions. The role may include moderating or presenting caregiver programs, attending community events, and providing reactive in-services to physician offices. Acadia lists two position levels: Family Support Educator and Senior Family Support Educator. The Family Support Educator salary range is $124,000–$155,000; the Senior Family Support Educator salary range is $136,000–$170,000. The position is eligible for discretionary bonus and equity awards. Travel may be up to 70%, depending on territory, and may involve overnight travel or after-hours work as business needs require.

Requirements

Bachelor’s degree; an emphasis in life sciences is preferred. Equivalent combinations of relevant education and job experience may be considered.
For the Family Support Educator level: at least 5 years of relevant experience in the pharmaceutical industry, Patient Access, National Accounts, or Specialty Pharmacy, and at least 2 years of Patient Support, Education, or Leadership experience.
For the Senior Family Support Educator level: at least 7 years of relevant experience in the pharmaceutical industry, Patient Access, National Accounts, or Specialty Pharmacy, with extensive Patient Engagement experience and technical expertise, and at least 4 years of Patient Support, Education, or Leadership experience.
Experience in patient or caregiver education.
Strong background and understanding of the healthcare-industry field environment.
Track record of increased responsibilities and successful cross-functional collaboration, including demonstrated ability to lead without authority.
Patient-centric approach, emotional intelligence, empathy, and empathetic listening skills.
Strong organizational, time-management, written communication, verbal communication, and presentation skills.
Understanding of HIPAA rules and regulations related to patient privacy.
Excellent computer skills, including Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to adapt to change and work enthusiastically toward success within a team.
Ability to travel up to 70%, depending on territory, including independent overnight travel and work after hours as required by travel schedules or business needs.
Ability to meet applicable local, state, and federal vaccination requirements for in-person work activities and events.

Nice To Haves

Life sciences emphasis in degree studies.
RN, MSN, or MBA.
Rare Disease experience.
Product Launch experience.
Advocacy experience.
Medicaid and Medicare expertise.
Bilingual proficiency in English and Spanish.
Account Management experience.
Experience working with provider offices, such as a physician practice, patient-assistance program, or similar pharmaceutical support program.

Responsibilities

Provide disease-state, product, and ongoing therapy-management education in consumer-friendly language to patients, caregivers, and other care-team members upon request.
Engage caregivers before, during, and after therapy initiation through in-person, telephone, and/or virtual interactions.
Assess individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey.
Support the assigned territory and collaborate with internal partners, including Marketing, Sales, Patient Access, Medical Affairs, and Advocacy; communicate educational opportunities as appropriate.
Provide insights to internal stakeholders to help develop tools and resources, address educational gaps, improve disease-state education, and strengthen therapy-management strategies for patient families and caregivers.
Maintain expert knowledge of the disease state, product, and Acadia customer-support programs, including hub-related and patient-assistance programs and ambassador speaker programs.
Moderate, lead, or present caregiver speaker programs as needed and attend community events within the assigned territory.
Provide reactive in-services to physician offices about the Family Support Educator role and caregiver support resources before and after program enrollment, fostering dialogue between caregivers and healthcare providers.
Identify and take leadership opportunities within the Family Support Educator team and with cross-functional partners.
Potentially mentor or provide development opportunities to new Family Support Educators and cross-functional colleagues interested in Patient Support Services.
Identify training and development opportunities related to Patient Support Services and the broader organization.
Ensure work performed on Acadia’s behalf complies with applicable laws, regulations, and policies and demonstrates Acadia values.
Manage expenses within allocated budgets.
Meet applicable vaccination requirements for in-person field coaching, customer visits, community healthcare-provider offices, medical congresses, and local conferences.

Benefits

Competitive base salary and discretionary bonus eligibility.
New-hire and ongoing equity packages; the position is eligible for equity awards.
Medical, dental, and vision insurance.
Employer-paid life, disability, business travel, and EAP coverage.
401(k) plan with a fully vested 1:1 company match up to 5%.
Employee Stock Purchase Plan with a 2-year purchase price lock-in.
15+ vacation days.
13–15 paid holidays, including office closure between December 24 and January 1.
10 days of paid sick time.
Paid parental leave.
Tuition assistance.