ELRC Family Specialist - Fairless Hills

Community Services for Children•Falls Township, PA

1d•Onsite

About The Position

Community Services for Children is seeking a Family Specialist to support the Early Learning Resource Center (ELRC). The role assists families seeking information and opportunities for their children’s early learning, provides friendly and comprehensive customer service, implements program services, connects families with local resources and referrals, and determines eligibility for Child Care Works and other early learning programs. The position serves families of young children across the region, meeting with them in a variety of community settings to assess needs and provide information and referrals. It also handles daily Family Services inquiries and assistance, completes program processes accurately and on time, maintains status updates, and ensures compliance with regulations, performance standards, and best practices. The role assists families with Child Care Works applications and provides application information for publicly funded early learning programs. The opportunity is located in Fairless Hills, Pennsylvania, with travel to Allentown and Quakertown for training. Newly hired staff receive a $500 net monetary incentive after completing probation.

Requirements

Associate’s degree in social work, business administration, early childhood/human services, or a related field.
Ability to help customers and colleagues solve problems and achieve goals in a consistently friendly, informed manner.
Ability to use required databases, software, other technology, and relevant tracking and reporting systems.
Strong oral and written communication skills.
Valid driver’s license and full-time use of a vehicle.
Bilingual English/Spanish proficiency.

Responsibilities

Provide customer service to families seeking information and opportunities that support the healthy development of their young children.
Meet with families in community settings, conduct needs assessments, and provide information and referrals to support access to services.
Conduct daily Family Services activities, responding to inquiries and providing referrals and assistance.
Complete program processes accurately and promptly, maintain timelines and status updates, and comply with regulations, performance standards, and best practices.
Assist families in completing Child Care Works applications and provide application information for publicly funded early learning programs.