Family Services Manager - Frederick County, VA

Virginia Department of Social Services • Winchester, VA

5d

About The Position

The Family Services Manager manages the operations of a major social services program, developing and implementing operating policies and procedures within departmental and divisional goals and objectives. The role oversees program implementation, directs the resolution of service delivery problems, and plans, organizes, and manages direct services programs. The manager supervises Family Services Supervisors and other assigned staff, identifies issues and concerns, and leads strategies to enhance the quality and range of agency programs and services.

The position manages a multifaceted social service program, monitors service delivery, and implements organizational changes to achieve program goals. It participates in senior management discussions of county and statewide needs and issues, collaborates with other managers on service programs and delivery methods, and works with state, community, and private social service providers to ensure quality service.

Applicants are subject to checks that may include DMV/driving records, Central Registry (CPS), criminal history, fingerprints, local agency checks, employment and education verification, references, and relevant credit checks. The employee must be willing to work in the community emergency shelter during a natural disaster or emergency.

Requirements

• Considerable knowledge of social service administration; social work and case management theory and practices; managerial principles and practices; available county, state, and community services and resources; the client population; and knowledge required of Family Services Supervisors.
• Skill in operating a personal computer and associated software, and in operating a motor vehicle.
• Demonstrated ability to solve problems, particularly in social service delivery; manage a multifaceted social services program and ensure quality service delivery; and communicate effectively orally and in writing.
• A bachelor's degree in a Human Services field, or a bachelor's degree in any field and at least two years of appropriate, related experience in a Human Services area, as specified in Section 22VAC40-670-20 of the Administrative Code of Virginia.
• Considerable experience in the assigned program area or human services programs.
• Completion of required training.
• Work experience developing, implementing, monitoring, and managing case plans and overseeing caseload management.
• Experience managing and supervising professionals involved in social services programs.
• Any combination of training and experience that provides the required knowledge, skills, and abilities.
• Willingness to work in the community emergency shelter in the event of a natural disaster or emergency.
• Subject to required background and employment-related checks.

Nice To Haves

• Possession of a BSW or MSW degree.
• A Commonwealth of Virginia Social Worker license.

Responsibilities

• Manage and direct the activities and functions of a multifaceted social service program.
• Monitor service delivery and implement organizational changes needed to achieve goals and objectives.
• Develop or revise operating plans and procedures in line with departmental and divisional goals, and oversee their implementation.
• Ensure policies and procedures support effective service delivery.
• Plan, assign, review, and evaluate the work of supervisory staff responsible for service delivery.
• Participate as a senior management staff member in examining county and statewide needs and issues.
• Work with other managers to develop, implement, and monitor new or revised service programs and delivery methods.
• Coordinate with state, community, and private social service providers to ensure quality service.
• Lead strategies to improve the quality and range of agency programs and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager