SOCIAL SERVICES COUNTY MANAGER I

State of Arkansas•McGehee, AR

4d•$63,086 - $93,367

About The Position

The Social Services County Manager I coordinates and oversees social service program operations in a small county Department of Human Services office. The position helps ensure effective delivery of programs including SNAP, Medicaid, TANF, and child and adult protective services by supervising frontline staff and maintaining compliance with applicable laws, regulations, and agency policies. As a first-tier manager, the role connects community needs with DHS administrative goals. The position is governed by state and federal laws and agency or institutional policy. The posting lists a salary range of $63,086 to $93,367. The role is with the State of Arkansas Department of Human Services in Desha County.

Requirements

At least three years of experience in human services, social services, public administration, or a related field.
Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs.
Knowledge of budget development, resource allocation, data analysis, and personnel management.
Ability to develop partnerships, lead large and diverse teams, interpret policies, communicate effectively with diverse communities, evaluate programs, and think critically.
Skills in time management, organization, problem solving, crisis management, conflict resolution, and strategic planning.
Other job-related education and/or experience may substitute for some or all basic requirements, except certification or licensure requirements, subject to approval by the Qualifications Review Committee.

Nice To Haves

Formal education equivalent to a bachelor's degree in sociology, psychology, public administration, or a related field, plus two years of experience in a human services or related field, including one year in a supervisory capacity.

Responsibilities

Supervise, coordinate, and monitor daily operations and staff administering public assistance and protective services programs.
Ensure timely and accurate eligibility determinations and case management activities.
Guide, support, and provide performance feedback to frontline staff, including caseworkers and eligibility specialists.
Interpret and enforce DHS policy manuals and federal and state regulations to ensure program compliance.
Manage client service escalations, mediate disputes, and protect the confidentiality of sensitive information.
Participate in workforce planning, staff scheduling, and basic budget tracking.
Serve as a liaison among the county office, community partners, and central DHS divisions.
Maintain accurate records, prepare required reports, and contribute to internal audits and quality assurance efforts.
Support community engagement and represent DHS at local meetings or emergency preparedness initiatives.