SOCIAL SERVICES COUNTY MANAGER I

State of Arkansas•Russellville, AR

12d•$63,086 - $93,367

About The Position

The Social Services County Manager I plays a leadership role within the Division of Children and Family Services (DCFS), supporting the safety, permanency, and well-being of Arkansas children and youth through quality case management, staff development, and support of frontline practice. The position coaches and supports child welfare staff, strengthens decision-making and practice skills, and helps ensure quality services and positive outcomes for children and families. This first-tier management role coordinates and oversees daily social service program operations in a small county DHS office. It supports the delivery of programs including SNAP, Medicaid, TANF, and child and adult protective services by supervising frontline staff and maintaining compliance with applicable regulations. The manager serves as a link between community needs and DHS administrative goals.

Requirements

At least three years of experience in human services, social services, public administration, or a related field.
Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs.
Knowledge of budget development, resource allocation, data analysis, and personnel management.
Ability to develop partnerships, lead large and diverse teams, and interpret policies.
Ability to communicate effectively with diverse communities, evaluate programs, and think critically.
Skills in time management, organization, and problem solving.
Skills in crisis management, conflict resolution, and strategic planning.
Other job-related education and/or experience may be substituted for all or part of the basic requirements, except certification or licensure requirements, upon approval of the Qualifications Review Committee.

Nice To Haves

Four years of experience in a child welfare or human service program or a related field, including two years in a supervisory or leadership capacity.

Responsibilities

Supervise, coordinate, and monitor daily operations and staff administering public assistance and protective services programs.
Ensure timely and accurate processing of eligibility determinations and case management activities.
Provide guidance, support, and performance feedback to frontline staff, including caseworkers and eligibility specialists.
Interpret and enforce DHS policy manuals and federal and state regulations to ensure program compliance.
Manage client service escalations, mediate disputes, and maintain the confidentiality of sensitive information.
Participate in workforce planning, staff scheduling, and basic budget tracking.
Serve as a liaison between the county office, community partners, and central DHS divisions.
Maintain accurate records, prepare required reports, and contribute to internal audits and quality assurance efforts.
Support community engagement activities and represent DHS at local meetings or emergency preparedness initiatives.