Family Services Associate - evening

Ronald McDonald House New Mexico•Albuquerque, NM

1d•$15 - $17•Onsite

About The Position

The Family Services Associate creates a hospitable and compassionate environment for families and volunteers at the Ronald McDonald House. During evening and weekend office hours, and when daytime staff are off duty, the Associate maintains a visible staff presence, enforces House policies, and is responsible for House operations while on duty. The role involves supporting guests throughout their stay, overseeing facility cleanliness and safety, handling communications and emergencies, and recording House activities and donations. The Associate remains on site and awake for the entire shift, secures the House nightly, and communicates pertinent information and guest-related issues to the House Manager or Chief Programs Officer. They serve as an ambassador for RMHC-NM, respect guest and agency confidentiality, and work cooperatively with staff, volunteers, donors, and stakeholders.

Requirements

Able to manage multiple tasks concurrently and work with minimum supervision.
Able to interact effectively with other staff when not face-to-face.
Knowledge of general office procedures and ability to operate office equipment.
Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.
Ability to perform physical tasks usually associated with custodial work, maintenance, and managing inventories, and to negotiate stairs.
Demonstrate respect for diverse cultures and ability to work and interact with all types of people.
Maintain confidentiality and apply House rules fairly and consistently.

Responsibilities

Take referrals, register guests, collect room donations, and explain House operations to guests.
Orient guests to the House, review guidelines and policies, present safety procedures, and tour new guests through the facility.
Maintain a visible presence so families know a staff person is on duty.
Handle all phone calls during the shift, answer the doorbell, and handle emergency calls at night.
Clean the kitchen, put away food each night, and discard food according to food-safety guidelines.
Keep cleaning closets stocked with necessary supplies and perform routine chores to keep the facility clean, maintained, and well-stocked.
Clean and set up rooms after guest checkouts.
Explain and enforce House rules fairly and consistently; document House activities and follow-up actions in writing.
Assist guests with requests and needs in a supportive and friendly manner throughout their stay.
Work with families and volunteers to keep the House neat and clean.
Accept in-kind and monetary donations and record them according to procedures.
Supervise scheduled night and weekend House volunteer activities.
Transmit pertinent information to the House Manager and advise the House Manager or Chief Programs Officer of guest issues as necessary, documenting them accordingly.
Complete data entry as necessary.
Respond promptly and appropriately to guest-related emergencies and document them.
Remain on site and awake throughout the entire shift, and check doors nightly to secure the House.
Maintain positive and cooperative relationships with staff, volunteers, donors, and stakeholders.
Protect the privacy and confidentiality of guests and agency information.
Represent RMHC-NM and communicate the organization's mission and purpose appropriately.
Perform other duties as assigned.