Family Self-Sufficiency Case Manager

Vancouver Housing Authority • Vancouver, WA

22h • Onsite

About The Position

The Family Self-Sufficiency (FSS) Case Manager at Vancouver Housing Authority works directly with residents in the Housing Choice Voucher program, guiding them toward self-sufficiency through education, job training, financial literacy, and career coaching. The role supports VHA’s work with local governments and community partners throughout Clark County to address affordable housing and homelessness and help families break the cycle of poverty.

The Case Manager coaches residents as they set personal and professional goals, connects them with programs and services, and supports their progress toward long-term financial independence. The position also manages program documentation, escrow accounts, and grant reporting.

This is a full-time, non-exempt, OPEIU Local #11-represented position performed in person/on-site Monday through Friday, 8 a.m. to 5 p.m. The wage range is $23.57 to $33.00 per hour. Starting salary depends on required qualifications and relevant experience.

Requirements

• Experience coordinating a case management caseload.
• Demonstrated experience working with low-income and vulnerable persons.
• A cover letter and resume are required when applying.

Nice To Haves

• A bachelor’s degree plus two years of related experience is strongly preferred.
• Experience in information and referral, self-sufficiency programs, and/or care coordination is preferred.

Responsibilities

• Work one-on-one with residents to set personal and professional goals and help them develop skills, confidence, and motivation for long-term success.
• Provide referrals to career training programs, financial literacy workshops, self-improvement activities, job counseling, and retention support.
• Build relationships with community organizations, employers, and service providers to expand opportunities for participants.
• Track individual achievements, adjust plans as needed, and celebrate milestones in residents’ progress toward self-sufficiency.
• Serve as a mentor, coach, and role model, empowering participants to navigate challenges and build a sustainable future.
• Manage program documentation, escrow accounts, and grant reporting to support smooth program operations.

Benefits

• 100% employer-paid medical and vision coverage for employee-only coverage.
• Employer pays 85% of dependent-tier medical and vision coverage.
• 100% employer-paid dental coverage.
• Up to 26 days of accrued paid time off annually in the first year, comprising 13 vacation days and 13 sick days.
• 12 paid holidays.
• Participation in Washington PERS (Public Employee Retirement Services) is required.

What This Job Offers

• Job Type: Full-time