Self Sufficiency Supervisor

Virginia Department of Social Services•Chatham, VA

2d•$43,691

About The Position

The Self-Sufficiency Supervisor is a supervisory-level role in the Self-Sufficiency Specialist occupational group. The supervisor leads Self-Sufficiency Specialists who determine eligibility for government assistance programs and provide employment services. The role includes training, leading, and developing staff and monitoring case management services. Employees may be dedicated to Employment Services or to a combination of Benefits and Employment Services. Unlike a Self-Sufficiency Manager, this position does not supervise Self-Sufficiency Supervisors or manage overall self-sufficiency program performance. The role provides administrative and programmatic supervision, oversees case management quality and staff performance, establishes service-delivery guidelines and operating procedures, and coordinates staffing and caseloads. It also supports program implementation, interprets policy and regulatory changes, monitors expenditures, and works with other agencies and community groups. The supervisor may act on behalf of the Director when designated. Applicants must have a bachelor’s degree in a human services field and human services program experience in a lead or supervisory capacity, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities. Applicants may be subject to background and other pre-employment checks. The applicant must be willing to work in a community emergency shelter in the event of a disaster or emergency.

Requirements

Bachelor’s degree in a human services field and human services program experience in a lead or supervisory capacity, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Considerable knowledge of current social, economic, and health issues and trends; effective supervision; public assistance programs, policies, and regulations; eligibility determination literature; casework supervision; and effective interviewing techniques.
Working knowledge of computer systems and standard office software, including the state Department of Social Services human services systems.
Skill in operating a personal computer and associated office and agency software.
Ability to work effectively with others and independently supervise and train others to deal effectively with the public.
Ability to plan and manage work effectively; communicate effectively orally and in writing; interpret laws, policies, and regulations and make decisions based on them; and plan and supervise service delivery, training, recordkeeping, and organizational operations.
Ability to develop and maintain good working relationships with internal and external customers and evaluate financial assistance programs.
Willingness to work in a community emergency shelter in the event of a disaster or emergency.
Applicants may be subject to criminal history, Central Registry, DMV driving record, and pre-employment drug screening checks, as well as fingerprint, local agency, employment, reference, education, credit, and other checks requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of required checks and screenings.
Application must be submitted electronically through the website; mailed, emailed, faxed, or hand-delivered applications and resumes will not be accepted.
Applications must include complete work history, including periods of unemployment if applicable.

Nice To Haves

Working knowledge of SNAPET, VIEW, Childcare, and/or LIHEAP.

Responsibilities

Provide administrative and programmatic supervision to staff.
Review case management plans and ensure the quality of case management services.
Develop written guidelines for case management service delivery and assign caseloads to staff.
Coordinate and monitor staff activities.
Hold individual and group conferences to review cases and problems.
Review case records, evaluate staff performance, and recommend appropriate action.
Recommend hiring, disciplinary action, transfer, promotion, and termination within applicable statutes, rules, regulations, and policies; develop performance standards and prepare corrective action plans.
Represent staff needs to senior management.
Prepare and implement internal operating policies and procedures.
Interpret regulatory, policy, and other program changes for staff.
Train new employees on agency policy, department procedures, and agency or government regulations.
Determine staffing needs and make recommendations to management.
Maintain records and prepare regular and special reports.
Participate in developing and implementing agency administrative policy.
Decide controversial cases or present them for higher-level action.
Authorize emergency assistance for applicants or recipients.
Serve as a liaison to other agencies and groups.
Monitor program expenditures.
Meet with community groups to discuss programs and resources and develop or maintain cooperative relationships with public and private entities.
Act on behalf of the Director when designated.