Family Self-Sufficiency Program & Outreach Co

Housing Authority of Savannah•Savannah, GA

12d•$47,259 - $70,416

About The Position

The Family Self-Sufficiency Program & Outreach Coordinator manages communications for the Housing Authority of Savannah’s Family Self-Sufficiency (FSS) program and supports program growth, resident engagement, and strategic outreach. The position involves planning programs, developing outreach, recruiting participants, implementing and monitoring activities, and documenting and reporting program results. The employee reports to the Director of Resident Services and may supervise other FSS case managers. The position is responsible for FSS program compliance and departmental end-products, and requires independent work, sound judgment, and the ability to balance competing priorities. The role works with residents, FSS applicants and participants, employees, property owners, and community agencies. Work follows HUD regulations and other written guidance, but frequently requires independent recommendations and decisions. Duties include outreach and communications, participant eligibility and case coordination, records and reporting, community partnerships, and support for program development and resource acquisition. Work is performed in an office as well as outdoors, with frequent visits to housing developments, residents’ homes, agency offices, community centers, and meeting halls. The employee may encounter weather extremes and usual hazards associated with housing developments, and may be required to work unusual hours. The position requires driving lightweight vehicles and may involve pushing, pulling, or lifting objects weighing up to and more than 25 pounds. All positions require post-offer pre-employment drug testing.

Requirements

Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, Accounting, Sociology, Psychology, or a related field.
Three years of experience in public housing, the Housing Choice Voucher program, the FSS program, case management, and/or apartment management, or an equivalent combination of relevant college coursework and higher education. One year of relevant experience is equivalent to one year of relevant higher education, and vice versa.
Obtain FSS Coordinator certification within the first year of employment; training and testing are at HAS’ expense.
Comprehensive knowledge of pertinent HUD regulations for the FSS program and public housing management, and of HAS policies and procedures.
Considerable knowledge of social work and resources available through community agencies.
Ability to address the public and present information clearly, concisely, and convincingly.
Ability to establish and maintain effective, courteous working relationships with employees, residents, community agencies, and other service resources.
Knowledge of general office practices and procedures, business English, and basic mathematics.
Ability to communicate and relate to people of diverse backgrounds and abilities, and to maintain effective working relationships with participants, property owners, and employees.
Ability to complete complex and detailed tasks accurately and on time, plan and prioritize duties, and work independently without close supervision.
Bondability.
Valid driver’s license, or ability to acquire one within 30 days of employment.
Eligibility for coverage under the Authority’s fleet auto insurance.
Ability to handle interpersonal conflicts between assisted participants and property owners with skill and professionalism.

Responsibilities

Develop and implement outreach and communication strategies to promote FSS initiatives.
Identify opportunities to expand FSS enrollment and increase resident engagement across HAS Public Housing communities.
Coordinate internal and external FSS communications to ensure consistent messaging.
Create and distribute newsletters, promotional materials, and program updates.
Manage social media accounts and engage residents and FSS participants online.
Organize community events, workshops, and outreach activities to increase awareness of the FSS program.
Work with the FSS team to identify program improvements and develop initiatives that strengthen resident participation and long-term outcomes.
Coordinate the establishment and maintenance of the FSS Program Coordinating Committee, the program’s governing board, using appropriate agencies.
Process FSS applications, screen applicants, and determine eligibility.
Establish and maintain contacts with public and private community agencies that provide FSS services and support.
Coordinate HAS efforts with social, community, and other public agencies that assist the FSS program.
Organize and participate in informational meetings about FSS benefits, expectations, and opportunities.
Conduct orientations for interested and selected participants about FSS goals and objectives.
Interview participants individually, prepare Contracts of Participation and needs assessments (Individual Training and Services Plans), and make referrals.
Create and maintain complete, accurate participant files, including participant-provided documents and third-party verifications or documentation explaining why verifications are absent.
Compile forms, reports, and letters, and establish and maintain files on FSS participants and non-participants.
Assist with tracking and reporting program outcomes.
Support grant writing and resource development to strengthen FSS programming and expand resident support services as needed.
Assist with preparing proposals and identifying service partnerships as needed.
Support strategic development of Resident Services programming.
Perform other duties as assigned.