Remote Family Protection Consultant | Benefits Advisor

Globe Life AIL - Lisa Russel•Grand Rapids, MI

16h•Remote

About The Position

AO is seeking motivated, people-focused professionals to join our expanding virtual team as Remote Family Protection Consultants. You'll connect with individuals and families who have requested information about available benefits, help them understand their coverage options, and guide them through the enrollment process. This opportunity is ideal for professionals who enjoy working with people, are comfortable communicating virtually, and want a career where performance, consistency, and personal development can lead to greater opportunities. Whether you're entering the workforce, changing careers, or bringing experience from customer service, healthcare, hospitality, education, retail, financial services, or sales, we provide the training and mentorship needed to get started. No previous insurance experience is required. AO – American Income Division serves working families by providing supplemental life, accident, and health insurance benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we focus on helping families better understand their financial protection options while developing professionals through structured training, mentorship, and performance-based career advancement. Our teams operate virtually, allowing representatives to serve clients from home while remaining connected through online training, coaching, technology, and team collaboration.

Requirements

Excellent communication and interpersonal skills
Genuine interest in helping individuals and families
Strong relationship-building abilities
Positive attitude and professional demeanor
Self-motivation and personal accountability
Strong organizational and time-management skills
Ability to listen and identify client needs
Problem-solving and critical-thinking abilities
Professionalism, integrity, and empathy
Comfort working independently from home
Coachability and willingness to learn
Consistent follow-through and attention to detail
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing to complete required training
Be willing and able to obtain a state Life & Health Insurance License

Nice To Haves

Customer Service
Healthcare
Hospitality
Retail
Education
Financial Services
Client Relations
Account Management
Administrative Support
Call Center Operations
Sales
Leadership or Management

Responsibilities

Connect with Clients Virtually: Conduct scheduled appointments through Zoom and phone, connect with individuals and families who have requested benefit information, learn about each client's needs, priorities, and questions, provide a professional and personalized virtual experience.
Educate & Guide Families: Explain supplemental life, accident, and health benefit options, review available coverage and answer client questions, present information clearly, accurately, and professionally, help clients identify solutions appropriate for their needs, guide clients through applications and enrollment documentation.
Build Long-Term Client Relationships: Deliver exceptional service before, during, and after enrollment, maintain consistent follow-up communication, assist existing clients with benefit and policy questions, maintain accurate digital records and documentation, build trust through professionalism, integrity, and reliable service.
Qualified Client Opportunities: Representatives connect with individuals and families who have requested information regarding available benefits, allowing you to focus on client conversations, education, enrollment, and relationship building. No traditional cold calling is required.