Family Practice Medical Assistant Lead, Bourne Atrius Health
About The Position
The Family Practice Medical Assistant Lead coordinates daily support operations for a clinical area or group under general supervision. The role primarily performs the full duties of a Medical Assistant while providing leadership and serving as a resource for other clinical support staff. The lead may fill in for staff to ensure appropriate departmental coverage and takes responsibility for supporting high-quality workflow. The position is full-time, 40 hours per week, Monday through Friday, with hours scheduled between 7:30 a.m. and 5:30 p.m. It is based at Atrius Health, 2 Technology Park Drive, Bourne, Massachusetts, in the Internal Medicine department. External applicants are eligible for a $2,000 sign-on bonus. The role includes supporting clinicians with routine clinical procedures and tests, advising patients about exam preparation and testing, and taking vital signs. It also involves guiding staff on workflow, helping maintain coverage and supplies, monitoring exam rooms, assisting with staff and provider orientation, and supporting operational reporting and patient inquiries. The position may act as supervisor in the actual supervisor’s absence. Atrius Health is part of the Optum family of businesses and is a multi-specialty group practice serving adult and pediatric patients at 28 locations in eastern Massachusetts. The organization describes its approach as collaborative and value-based, with a focus on trust, understanding, and shared decision-making. The hourly pay range is $20.00 to $36.00, based on full-time employment and factors including labor markets, education, work experience, and certifications. The posting also describes a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or an equivalency certificate from an accredited institution or governmental unit, or Medical Assistant Certification.
- At least 2 years of related experience in a healthcare setting or facility.
- Computer knowledge and aptitude.
Nice To Haves
- Graduate of a Medical Assistant Certification program.
- Current American Heart Association Basic Life Support (BLS) certification.
- At least 1 year of experience in a clinical setting.
- Electronic medical record (EMR) experience.
- In-depth knowledge of internal medicine.
- Ability to use word-processing and spreadsheet programs.
- Knowledge of reagent stability and storage.
- Understanding of testing procedures and factors that influence test results.
Responsibilities
- Exhibit a high level of technical skill and serve as a resource for other clinical support staff.
- Primarily perform Medical Assistant duties, including assisting clinicians with routine clinical procedures and tests, advising patients about preparation and testing, and taking vital signs.
- Evaluate daily schedules and help ensure appropriate coverage when there is an unplanned absence; provide support for other departments when needed.
- Implement operational procedures in accordance with established guidelines and make minor modifications to standard procedures as needed.
- Direct and guide support staff to promote departmental effectiveness and efficiency, ensure workflow is implemented correctly, and suggest changes to standard work when appropriate.
- Provide input into performance reviews.
- Potentially serve as a point of contact for patient inquiries, problems, and complaints, referring complex issues to appropriate resources.
- Oversee routine data and information flow for the unit and notify the supervisor of deviations.
- Potentially assist in orienting new providers to telephone use, appointments, and the medical records system.
- Collect data for management decision-making and complete standard reports required for unit management.
- Monitor assigned areas and exam rooms and inform the supervisor if they do not conform to state and local health standards.
- Potentially coordinate with the supervisor to purchase supplies and equipment and maintain adequate inventory; work with Building Services and Purchasing as needed.
- Potentially act as supervisor in the absence of the actual supervisor.
- Orient and train staff.
- Perform other duties as assigned.
Benefits
- $2,000 sign-on bonus for eligible external applicants.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
