Family Medicine Medical Assistant

South Shore Health•Norwell, MA

12d

About The Position

The Medical Assistant supports the family medicine practice and is responsible for maintaining efficient patient flow. Clinical duties include observing universal precautions; rooming patients; taking vital signs and measurements; performing phlebotomy as needed; administering vaccines; and performing provider-ordered treatments, procedures, tests, and screenings. The Medical Assistant also provides patient education and counseling, assists with minor procedures and wound care, and acts as a chaperone when needed. The role includes maintaining, setting up, and stocking patient rooms; ordering and tracking supplies; cleaning instruments and equipment; and maintaining sterilizer competencies. Administrative duties include greeting patients, scheduling appointments, processing orders, answering phones, preparing correspondence and patient charts, obtaining referrals and paperwork, and helping cover front-desk tasks. The Medical Assistant communicates with patients and clinical staff, supports schedules and workflows, assists with onboarding and mentoring new employees, and collaborates with the Nursing Supervisor on evaluations and competencies. This is a full-time, 40-hour position with a Monday–Friday schedule of 8:30 a.m.–5:00 p.m. The role requires participation in two sessions of the annual flu clinics and the required weekend and holiday schedule, specified as one holiday each year. The stated compensation range is $17.42–$23.45.

Requirements

Basic Life Support (BLS) certification is required.
Exceptional interpersonal, communication, and customer-service skills.
Strong clinical and judgment skills.
Good organizational and prioritization skills.
Ability to work successfully as a team player and both lead and take direction from the Nursing Supervisor.
Demonstrated knowledge of varied medical procedures and extensive knowledge of anatomy, physiology, and English grammar.
Ability to react calmly and effectively in emergency situations.
Ability to read, understand, and respond to detailed oral and written instructions and communicate clearly.
Computer proficiency, including efficient use of the electronic medical record, telephone communications, email, and other required software.
Ability to work the required weekend and holiday schedule.

Nice To Haves

High school diploma or equivalent.
Completion of a Medical Assistant program.
Experience in a clinical setting.
Certified Medical Assistant (CMA) certificate.

Responsibilities

Greet patients professionally, escort them to examination rooms, and support efficient patient flow.
Assist with routine and complex practice procedures under the supervision of an MD, NP, or PA, including minor procedures and wound care; act as a chaperone when needed.
Take and document vital signs and measurements, perform phlebotomy as needed, administer vaccines, and perform ordered treatments, procedures, tests, and screenings.
Provide patient education and counseling and communicate critical patient information to nurses and providers.
Assist the administrative team with greeting patients, scheduling appointments, processing orders, collecting encounter forms, answering telephones, preparing correspondence and charts, and obtaining referrals and paperwork.
Determine the reason for patient visits and calls, flag urgent matters, take messages, and notify appropriate medical staff.
Coordinate room rotations and communicate schedule changes to physicians, advanced practice providers, staff, and patients.
Receive test results and contact patients regarding follow-up on labs and tests under physician or nurse practitioner direction.
Maintain patient rooms, set up and stock rooms, order and track supplies, and clean instruments and equipment according to infection-control guidelines.
Maintain sterilizer competencies and demonstrate competencies for required office and clinical equipment.
Verify patient identity before care or procedures; follow hand-hygiene, universal-precaution, PPE, hazardous-material disposal, body-mechanics, and communication-chain requirements.
Participate in daily huddles, attend at least 75% of scheduled staff meetings, and attend workflow and other meetings as needed.
Cross-train to cover front-desk duties, including patient check-in and checkout, answering questions, and related administrative tasks.
Manage email communications promptly and remain current with division and organizational communications; use required computer applications, including Meditech, Lotus Notes, and i-heal, and upload photographs into Meditech and i-heal.
Orient new employees using the established checklist and serve as a role model and mentor by sharing knowledge and supporting training on workflows and policies.
Collaborate with the Nursing Supervisor on yearly evaluations by providing feedback, assisting with chart reviews, reviewing competencies, and supporting personnel-policy compliance.
Participate in two sessions of the annual flu clinics and work the required weekend and holiday schedule, including one holiday each year.
Perform other duties as required.